Desktop Support Officer (Education) job opportunity at Centorrino Technologies Pty Ltd.

Home Jobs In Australia Tag: Job Desktop Support Officer (Education) position at Centorrino Technologies Pty Ltd


Date2026-02-19T05:06:46.084Z bot
Centorrino Technologies Pty Ltd Desktop Support Officer (Education)
Experience: General
Pattern: Full-time
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loacation Woodend, Australia
loacation Woodend....Australia

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate  Desktop Support Officer  to join our team in Woodend. In this permanent embedded role, you will play a crucial role in delivering high-quality,  onsite technical support to our customers within the Education Sector. You will engage with a diverse range of technologies, including both Macs and PCs, tablet devices, server systems, network infrastructure, and voice platforms, while coordinating with specialist teams for server and network management. Your role will be key in fostering a collaborative environment and driving exceptional customer experiences.  What You'll Do: Ensuring the smooth day to day operations of the customers operations.  Personable with end-users developing a friendly bond with customers.  Ensuring documentation and procedures are always up to date.  Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations.  Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently.  Collaborating with your peers in other teams across our business to ensure a successful outcome for the customer.  Identify and implement process improvements to streamline operations.  Collaborate with other departments to deliver the best quality solutions.  Seeking customer feedback on your performance and take an active approach in attempting to continuously  improve these results.  Identifying problems or requests which don't have an existing process and collaborate with your peers to develop   and implement one.      What You'll Bring: A passion for providing exceptional customer service, demonstrated through your ability to help people fix L1 technical  issues with their computers and other technology devices – even with your own family's devices.  A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be   willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors.  Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate,   providing clear explanations of the problem and preventative measures.  A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical   issues.  Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of   stakeholders.  Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate   out-of-the-ordinary circumstances. 

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