Experience Support Lead job opportunity at JazzWorld.

Home Jobs In Pakistan Tag: Job Experience Support Lead position at JazzWorld


Date2026-02-04T15:56:17.313Z bot
JazzWorld Experience Support Lead
Experience: General
Pattern: Full-time
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loacation Islamabad, Pakistan
loacation Islamabad....Pakistan

Grade Level: L1 Location: Islamabad Last date to apply: 12th February 2026 What is Experience Support Lead? The Experience Support Lead works closely with the Customer Experience and Sales Teams to enhance customer satisfaction and strengthen the overall outlook of the Jazz Franchises. This role reports to the Experience Support Manager, who is responsible for managing the overall Customer experience of Franchises within the assigned Region. What does Experience Support Lead do? As Experience Support Lead , you will be responsible for: Customer Experience Improvement: Manage monthly Customer Experience KPIs Develop and implement roadmaps for franchise team development and system enhancements. Audit and optimize customer journeys at the franchise to simplify processes and enhance satisfaction. Training & Development: Organize training sessions for franchise staff to strengthen customer service excellence. Access Management : Ensure proper access controls and compliance for franchise systems. Case Management: Monitor, manage, and close customer service cases effectively and maintain service level. Franchise Pulse Visibility : Provide stakeholders with visibility on franchise performance, trends, and customer pulse insights. Franchise & Stakeholder Management: Collaborate with Franchise Owners, CCRs, and Area Managers to understand franchise dynamics. Motivate, counsel, and support franchise and customer channels in line with profitability models. Conduct regular franchise visits to ensure alignment and progress on initiatives. Jazz is an equal-opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees. What are we looking for and what does it require to be Experience Support Lead? We are looking for an individual who brings both expertise and passion for customer excellence: Professional experience in managing customers and resolving service concerns. Proven track record in handling end-to-end customer query resolution and coordination. Strong knowledge of telecom products and hands-on expertise in customer management systems. Analytical mindset with the ability to identify improvement areas in customer experience. Skilled in stakeholder management and implementing standardized action plans. Leadership aptitude to balance franchise expectations with organizational goals for improved customer interaction. Proficient in MS Office, especially MS Excel. Strong communication and interpersonal skills. Strong relationship management and vendor management capabilities.

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