Specialist/Expert NOC Supervision - Core/RAN/TXN& FIX /NSSIT(Proactive Pipeline) job opportunity at JazzWorld.

Home Jobs In Pakistan Tag: Job Specialist/Expert NOC Supervision - Core/RAN/TXN& FIX /NSSIT(Proactive Pipeline) position at JazzWorld


Date2024-12-03T09:18:13.000Z bot
JazzWorld Specialist/Expert NOC Supervision - Core/RAN/TXN& FIX /NSSIT(Proactive Pipeline)
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Pattern: full-time
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degreeAssociate
loacation Islamabad, Pakistan
loacation Islamabad....Pakistan

Please note this is a proactive pipeline. We are maintaining an active talent pool for future job openings. Grade Level: L1/L2 Location: Islamabad What is Expert/Specialist NOC Supervision? Working in 24 x 7 – Shifts for fault monitoring, troubleshooting/providing first level support for ongoing issues related to IT and Core domains. The role reports directly to the Manager Core Supervision and this team comprises of 5 team members. What does Expert/Specialist NOC Supervision - Core do? Key Responsibilities: Fault Monitoring and reporting for Core nodes Engagement and escalation to all stakeholder teams Planned Network activities support NMS Health Checks Service Requests Handling Health Checks of various platforms/tools Key Deliverables:  Alarm monitoring of various domains like CS Core, PS Core, IN and VAS Service impact calculation of outage incidents IN complaints handling IMEI Whitelisting service requests handling Netcool Health Check for auto escalations Major KPI trends monitoring and reporting Provide support to field teams for Network Planned Activities and to do pre-post verifications ServiceNow Health Check to ensure smooth working of all auto and manual escalations What does Expert/Specialist NOC Supervision - RAN do? Key responsibilities: Fault Monitoring and reporting for RAN nodes Battery theft reporting Planned Network activities support Preventive Maintenance support Inventory Management support NMS Health Checks Site Database Management Service Requests Handling Health Checks of various platforms/tools Key Deliverables:  Multiple Sites Down/Multiple Sites Fluctuations reporting Outage/fluctuations reporting amid power breakdown or bad weather BSC/RNC Alarms reporting Huawei Battery Alarms Monitoring and ATPs Trouble Tickets for single site issues (Telco alarms, fluctuations, prolonged outage, stuck environmental alarms etc) Netcool Health Check for auto escalations Preventive Maintenance: portal and users management being custodians of end-to-end process Database maintenance through Inventory Management portal Site Lock/Unlock requests handling as per SOP Provide support to field teams for Network Planned Activities NOC Live App audit and maintenance ServiceNow Health Check to ensure smooth working of all auto and manual escalations Corrective Maintenance Daily reports What does Expert/Specialist NOC Supervision - TXN & FIX do? Hands on experience on Huawei and Ericsson MW, Optical (including OTN & DWDM, WSON) & IP nodes. Escalating and follow up for early resolution of all persistent analytical problems including cross-domain analysis (RAN/TXN/IP/Core/FIX) according to SLA. Data reconciliation & enrichment in development of TXN (MW+ optical)/IP reports (both existing/newly developed) via Tableau for analytical domain. Proactive Analysis/ good troubleshooting & analytical skills, i.e. perform detailed analysis for repetitive outages to find the root cause and support concern teams for the earlier resolution. Responsible to enable and guide the process to newly hire team members for troubleshooting and identification of all TXN/IP related issues. Ensure Network L1 support to Nationwide operational field teams. Handling Nationwide activities (Roll out/ND/Operations). Highlighting and identifying network fault, follow up till closure What does Expert/Specialist NOC Supervision - NSS & IT do? Key responsibilities Fault Monitoring and reporting for IT nodes. Engagement and escalation to all stakeholder teams Planned Network activities support. NMS Health Checks Service Requests Handling Health Checks of various platforms/tools Key Deliverables  Alarm monitoring of various IT nodes. Must have a good knowledge of Infra  Service impact calculation of outage incidents. JAZZCASH and Cloud Monitoring OSS tools Health Check for auto escalations Major KPI trends monitoring and reporting. Provide support to field teams for Network Planned Activities and to do pre-post verifications. Notifications Tool Health Check to ensure smooth working of all auto and manual escalations. Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees. Experience and Educational requirements B.S. or B.Sc. Electrical/Telecom/Computer Engineering Prior working Experience in a NOC Environment. Hands on experience with Huawei, ZTE and Nokia RAN equipment. Willing to work in shifts, on holidays & emergencies. Soft skills and technical skills required Good understanding of RAN technologies (2G/LTE) Thorough know-how of network topologies and their inter-working Good understanding of basic call flows for 2G/4G. Hands-on experience of NMS systems and associated software tools. Fault Management Procedures & Industry Practices. Deep understanding of Network Operations Environment. Customer Centric Approach to facilitate the internal customer teams. Computer Proficiency, MS Office must include MS Visio & Power point. Good Communication and Presentations skills.

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