Operations Specialist job opportunity at City Wide Facility Solutions.

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Date2025-04-15T21:57:29.000Z bot
City Wide Facility Solutions Operations Specialist
Experience: General
Pattern: Full-time
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degreeDiploma
loacation Omaha, United States Of America
loacation Omaha....United States Of America

Are you a detail-oriented problem solver who thrives in fast-paced environments? Do you enjoy working with people, solving challenges, and making an impact every single day? City Wide Facility Solutions is looking for a motivated Operations Specialist to join our growing team! As an Operations Specialist, you’ll be the key player in maintaining high-quality service delivery, boosting client satisfaction, and partnering with Independent Contractors (ICs) to ensure excellence across a variety of facility types—including industrial, manufacturing, office, medical, and retail spaces. *** This is a full-time Salaried position *** THIS ROLE REQUIRES THE ABILITY TO TRAVEL WITHIN A TERRITORY. SERVICE AREAS – OMAHA/COUNCIL BLUFFS METROPOLITAN AREA. Pay Rate Depends on Experience and Capabilities ($35,000 - $45,000) Hours are typically from 1 PM to 10 PM but vary throughout the week. Primarily 2nd shift. ESSENTIAL FUNCTIONS • Develop and maintain productive, working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems. • Review scope of work and ensure quality assurance per account to retain existing business and gain new business. • Communicate with Facility Solutions Manager daily for any issues that need immediate attention, including the nightly recap via email, CRM or phone message. • Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement. • Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention. • Execute City Wide’s New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures. • Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use. • Other duties as necessary. High school diploma required or equivalent experience in commercial building maintenance. • Prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations. • Strong planning, organization skills, and attention to detail. • Excellent communication and interpersonal skills. • Must be driven, self-motivated/self-starter, and good at problem solving • Positive and out-going personality; great at building relationships. • Excellent verbal and strong written communication skills. • Proficient in Microsoft Office and knowledge of CRM database. • Must have reliable transportation. • Willingness to jump in and clean when needed.

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