German-Speaking Technical Support Analyst job opportunity at Transcosmos (TCIS).

Home Jobs In Hungary Tag: Job German-Speaking Technical Support Analyst position at Transcosmos (TCIS)


Date2025-06-11T07:04:47.247Z bot
Transcosmos (TCIS) German-Speaking Technical Support Analyst
Experience: General
Pattern: full-time
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loacation Budapest, Hungary
loacation Budapest....Hungary

Support the Next Generation of Smart Mobility! At transcosmos Europe, we’re supporting a global brand known for transforming how people move through cities — think intelligent electric scooters, app-connected devices, and next-gen urban mobility tech. As a Technical Support Analyst , you’ll be on the front line helping German-speaking customers get the most out of their devices. This isn’t just about answering calls — it’s about problem-solving, educating, and leaving each customer feeling genuinely supported. Location: Regus Business Center, Váci str. 22-24, 1062 Budapest , Hungary Work Mode: Onsite, from our office Working Hours: 9:00 – 18:00 Employment type: Full-time, 40 hours / week What You’ll Be Doing Respond to customer inquiries via phone, chat, and email with professionalism and clarity Troubleshoot and resolve hardware/software issues (Bluetooth, apps, connectivity, etc.) Guide users through features and functions of smart mobility products Escalate unresolved issues to internal teams following structured processes Take full ownership of the customer journey — from first question to full resolution Maintain accurate case logs and comply with data security and privacy policies Communicate effectively with colleagues and contribute to a positive team environment What You Bring Strong communication skills in German (C1) and English (B2) A customer-focused mindset — you stay calm, helpful, and solutions-oriented Confidence working with tech: mobile apps, Bluetooth, and wireless connections Basic familiarity with Microsoft Office and common troubleshooting tools Ability to stay organized and handle multiple conversations with care and clarity Previous BPO, customer support, or helpdesk experience is a big plus You’ll Thrive If You Are… Genuinely interested in gadgets, apps, and mobility tech Curious and proactive — you investigate, not just answer Someone who brings empathy to every conversation Comfortable working in a structured, process-driven environment

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