German-Speaking Technical Support Analyst - Debrecen job opportunity at Transcosmos (TCIS).

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Date2026-01-30T10:04:15.097Z bot
Transcosmos (TCIS) German-Speaking Technical Support Analyst - Debrecen
Experience: General
Pattern: full-time
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loacation Debrecen, Hungary
loacation Debrecen....Hungary

Turn Tech Support Into Something That Matters! Looking for more than just a job? Join  transcosmos Europe  and support a game-changing brand in the world of  portable power and sustainable technology . These aren't ordinary products — they’re smart, solar-ready solutions helping people stay connected wherever life takes them. As a  Technical Support Analyst  you'll be the go-to expert for the users who rely on this innovative tech every day. You won’t just be answering questions — you’ll be powering adventures, solving real-world problems, and making sure customers feel confident using cutting-edge energy solutions. Technical details of the position: Working hours: 08:30-17:00, included 1 hour break (there is no weekend shifts) Employment type: Full-time, 40 hours / week Working mode: Onsite, from our office Location : 4032 Debrecen , Vezé r strt. 39 . (Tudáspark); Hungary What You’ll Be Doing: Respond to customer inquiries via phone and email with professionalism and clarity Troubleshoot and resolve issues related to charging, solar connectivity, mobile app usage, and more Guide customers through product features and best practices Escalate technical issues following structured processes Own the customer journey from first contact to final resolution Log all interactions accurately and ensure compliance with privacy and security standards Collaborate with your team to deliver exceptional support What You Bring: Fluency in  German (C1)  and strong English communication skills ( B2 ) A service mindset — patient, empathetic, and solution-oriented Confidence working with modern tech — especially mobile apps and smart devices Basic proficiency in Microsoft Office and general troubleshooting tools Ability to multitask, stay organized, and follow procedures Prior experience in customer support, helpdesk, or BPO is a plus

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