Groom - Domes Zeen Chania job opportunity at Domes Resorts & Reserves.

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Date2025-12-01T10:04:32.954Z bot
Domes Resorts & Reserves Groom - Domes Zeen Chania
Experience: General
Pattern: Full-time
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degreeDiploma
loacation Chania, Greece
loacation Chania....Greece

Welcome to Domes! Domes Resorts is one of the most awarded and leading lifestyle hospitality brands in Greece, and one of the fastest up-and-coming in Europe. With presence in Crete, Ionian Islands, Chalkidiki, Cyclades, Athens and Portugal, all our destinations have been handpicked with a culture to share and inspire by creating curated concepts and signature experiences through our 4 innovative brands and our affiliation with the biggest hospitality brands like Marriott & Hilton. Our people constitute a key element of our success. We strongly support the power of our team, offering young people the chance to grow and own their career journey in a progressive & innovative working environment with passion, humbleness, and perseverance. Teamwork, integrity and career development are only some of the reasons that close to 2000 employees, each year, trust their future with us. Domes Zeen Chania We are currently hiring for our 5* resort , Domes Zeen Chania, a Luxury Collection Resort , an ultimate luxury experience, located in Crete . Groom The Role: The Groom (Bellboy) at Domes Resorts is responsible for offering exceptional guest service by assisting with luggage, informing guests about hotel facilities and services, ensuring a warm and welcoming experience throughout a guest stay. The incumbent creates a positive first and last impression for our hotel guests. Some of the responsibilities: Guest Arrival and Departure Assistance ·        Greet guests upon arrival and departure with a friendly and courteous demeanor. ·        Assist with luggage handling, loading/unloading from vehicles, and escorting guests to their rooms. ·        Ensure smooth check-in and check-out experiences by working closely with the front desk and concierge team. Luggage and Package Delivery ·        Safely transport luggage and personal belongings to and from guest rooms. ·        Deliver packages, amenities, and other items to guest rooms as requested. ·        Store luggage securely for early arrivals or late departures in designated areas. Hotel Information & Assistance ·        Provide accurate information about the hotel’s services, facilities, and local attractions. ·        Answer guests’ inquiries and offer recommendations for dining, entertainment and transportation. ·        Coordinate with the concierge team to ensure personalized guest service. Guest Transportation ·        Arrange transportation services for guests, including taxis, airport shuttles and private transfers when asked. ·        Ensure the safety of the guests adhering to driving rules inside/ outside of the hotel Safety and Security ·        Ensure all safety and security protocols are followed during guest interaction. ·        Report any suspicious activity or security concerns to the management. Useful to have: ·        High school diploma or equivalent. ·        Previous experience in a similar role (bellhop, valet, or concierge) is an asset but not required. Customer service experience is beneficial. ·        Fluent in English (additional languages are a plus). ·        Valid driver’s license (B) What you will bring: ·        Excellent communication and interpersonal skills for managing interactions with both guests and staff. ·        Ability to work in a fast-paced environment and handle pressure with professionalism. ·        A problem-solving approach with an eye for detail as the ability to think on one’s feet and address challenges.

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