Technical Support Engineer 2 (HealthTech / EHR) job opportunity at NeoWork.

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Date2026-02-19T00:06:14.594Z bot
NeoWork Technical Support Engineer 2 (HealthTech / EHR)
Experience: General
Pattern: Full-time
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degreeGeneral
Colombia

We are seeking a Tier 2 Technical Support Engineer with experience supporting complex healthcare or EHR (Electronic Health Records) platforms. This role focuses on advanced troubleshooting, system analysis, and resolving escalated technical issues for a sophisticated clinical software product used by healthcare providers in the U.S. This is a highly technical support role, requiring strong problem-solving skills, product learning ability, and clear communication in English. Key Responsibilities Provide Tier 2 technical support for a complex healthcare software platform Investigate and resolve escalated issues from Tier 1 support Troubleshoot application, data, and integration-related problems Analyze logs, system behavior, and error patterns to identify root causes Support system configurations, workflows, and product functionality Collaborate with engineering and product teams when deeper investigation is required Document issues, solutions, and technical findings clearly Experience supporting EHR, EMR, or healthcare software systems (required) Strong troubleshooting and analytical skills in software environments Ability to learn complex systems quickly and work independently Experience with logs, debugging, or technical issue investigation Strong written and verbal English (B2/C1 minimum) Experience using ticketing systems (Zendesk, Jira, Freshdesk, or similar) Preferred / Nice to Have Basic SQL knowledge Experience with APIs or system integrations Background in SaaS or technical application support Healthcare IT or HealthTech experience

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