Client Cash Administrator- Processor (12 month FTC) job opportunity at interactive investor.

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interactive investor Client Cash Administrator- Processor (12 month FTC)
Experience: 2-years
Pattern: hybrid
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Administrator

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degreeTechnical Certificate
loacation Leeds, England,, United Kingdom
loacation Leeds, England..........United Kingdom

This role will also include building good relationships with both internal departments and external stakeholders. Responsibilities will include providing the highest quality service to our customers and answering queries from the Customer Services department and dealing with email/phone queries from customers that relate to Operational processes. KEY RESPONSIBILITIES: • Timely processing of tasks and queries, with a high degree of accuracy. • Provide outstanding customer service to meet the requirements of both internal and external customers. • Make customer contact via appropriate mediums to enable straight through processing, where appropriate. • Adherence to the regulations that apply to the area that you are working in. • Escalate identified risks and unresolved issues, providing accurate information to support the investigation. • Ensure corrective or preventative actions are treated with priority. • Continually and appropriately challenge policy, processes and procedures, recommending improvements to increase efficiency and improve quality. • Be part of the departmental telephone query team to support all queries and requests from internal customers. • Work as part of a team, supporting colleagues and promoting a positive work environment & team spirit. • Confident in delivering an efficient, consistent and high-quality service to our customers. • Flexibility to move between tasks as business needs require. • Maintain the organisation’s first line of defence by ensuring adherence to business processes and procedures that are designed to meet the regulatory standards set out in the relevant FCA rules and guidance. • Make informed risk decisions and effectively and credibly debate and challenge management recommendations within your role in line with the approved Risk Management Framework. • Support the team with ensuring departmental procedures are up to date. • Use the Training & Competence scheme to maintain the appropriate knowledge, skills and expertise to carry out your role • Provide Management Information, as and when required. • Provide support as needed, in order to assist in delivering team objectives.

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Client Cash Administrator- Processor (12 month FTC) Applicants are expected to have a solid experience in handling Administrator related tasks