Customer Experience Specialist (Mandarin Speaker) job opportunity at Unison Group.

Home Jobs In Malaysia Tag: Job Customer Experience Specialist (Mandarin Speaker) position at Unison Group


Date2026-01-21T03:36:59.494Z bot
Unison Group Customer Experience Specialist (Mandarin Speaker)
Experience: 3-years
Pattern: Full-time
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degreeDiploma
loacation Kuala Lumpur, Malaysia
loacation Kuala Lumpur....Malaysia

Responsibilities: ·        Support Wealth Management growth in B2B and B2C channels by engaging with advisors and clients. ·        Manage client interactions across various market segments, including retail and corporate. ·        Conduct manual system checks for ad-hoc projects as part of the monitoring and follow-up process. ·        Address service enquiries on the B2B FAME platform and collect feedback for platform improvement. ·        Apply knowledge of client onboarding requirements and regulations. ·        Assist with account onboarding and trade submissions within set timeframes. ·        Maintain familiarity with equities and wealth management products. ·        Generate standard and customised analytical reports for channels and B2B partners to inform decision-making. ·        Learn to execute and perform basic troubleshooting for Robotics Process Automation (RPA) processes. ·        Develop skills in RPA and related technologies to improve process efficiency.   Requirements: ·        Ability to work independently and complete tasks with minimal supervision. ·        Organised, attentive to detail, and demonstrates strong follow-up abilities. ·        Willingness to acquire new technological competencies and knowledge. ·        Possession of a recognised diploma or degree in any discipline; finance qualifications from English-based universities are preferred. ·        At least 1-3 years of relevant work experience is preferred. ·        Effective communication and interpersonal skills in Mandarin and English are core requirements. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients. ·        Working hours align with Singapore’s standard business hours (9a.m.-6p.m.) and public holidays.

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