Payment Production support job opportunity at Unison Group.

Home Jobs In Singapore Tag: Job Payment Production support position at Unison Group


Date2026-02-24T06:12:34.510Z bot
Unison Group Payment Production support
Experience: 5-years
Pattern: full-time
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loacation Singapore, Singapore
loacation Singapore....Singapore

Production & Payments Support Provide L2 production support for Tier 1 integrated payment management applications within a banking environment. Monitor and support end-to-end inbound and outbound payment flows, ensuring timely processing and settlement. Support payment channels such as: NEFT IMPS RTGS SWIFT Gateway GIRO CashPro payments Finacle core banking systems Ensure smooth interaction between payment applications and: Clearing systems Sanctions compliance systems Ledger applications Partner banks Reporting systems Incident & Problem Management Perform Incident, Problem, and Change Management activities as per ITIL framework. Lead bridge calls during P1/P2 incidents and coordinate with infrastructure, middleware, and L3 teams for quick resolution. Conduct Root Cause Analysis (RCA) and implement permanent fixes to prevent recurrence. Ensure SLA adherence and minimal business impact during production outages. Monitoring & Technical Support Monitor production clusters using Prometheus, Grafana, Kibana, and Splunk. Perform start-of-day (SOD) and end-of-day (EOD) health checks. Monitor and troubleshoot: MQ queues (ActiveMQ) Kafka messages API failures NDM/file transfer failures Batch jobs (TWS, Autosys, Control-M) Execute SQL queries (Oracle/MySQL) for payment validation, reconciliation, and issue investigation. Automate repetitive monitoring tasks using Unix shell scripting. Release, Change & DR Activities Support release management activities and weekend deployments. Validate UAT sign-offs and coordinate production rollouts. Participate in server/database migrations. Lead and coordinate DR/BCP activities, ensuring failover/failback within defined timelines. Document incidents, E2E payment flow processes, and knowledge base articles. 5+ years of experience in Banking Production Support. Strong knowledge of Banking Payments domain. Experience supporting real-time and batch-based payment systems. Hands-on experience with: SWIFT gateway RTGS / IMPS / NEFT GIRO Core Banking (Finacle preferred) Experience with MQ/Kafka messaging systems. Strong SQL troubleshooting skills. Experience in Unix/Linux environments. Knowledge of batch schedulers (TWS, Autosys, Control-M). Strong understanding of ITIL processes.

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