Production L2/L3 Support (Banking) job opportunity at Unison Group.

Home Jobs In Singapore Tag: Job Production L2/L3 Support (Banking) position at Unison Group


Date2026-02-24T09:22:00.254Z bot
Unison Group Production L2/L3 Support (Banking)
Experience: General
Pattern: full-time
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loacation Singapore, Singapore
loacation Singapore....Singapore

Responsibilities Provided L1 support for 9+ core banking applications. Monitored incidents via ServiceNow and resolved tickets within SLA. Created and executed change requests and batch jobs using TWS Scheduler. Performed health checks on AIX server platforms and SQL Server 2008 environments. Conducted root cause analysis for recurring production issues. Coordinated with Business Analysts and Project Managers during incident bridge calls. Developed Standard Operating Procedures (SOPs) for incident and change management. Built knowledge base documentation for onboarding new team members. Core Competencies Production & Application Support (L2/L3) Incident / Problem / Change Management Release & Deployment Coordination Payment Systems Support Batch Monitoring & Scheduling DR / BCP Execution Stakeholder & Vendor Coordination Automation & Monitoring Optimization Technical Skills Databases: Oracle, MySQL, SQL Server Platforms: UNIX, Linux, Windows, AIX Scripting: Shell Scripting Middleware & Messaging: ActiveMQ, Kafka, MQ Monitoring Tools: Splunk, Grafana, Kibana, Prometheus Schedulers: TWS, Autosys, Control-M, Tivoli Tools: JIRA, Confluence, ServiceNow, WinSCP, Putty Others: Web Services, MongoDB, API Monitoring

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