Senior Technical Support Engineer - Cybersecurity SaaS job opportunity at Intuition Machines.

Home Jobs In Malaysia Tag: Job Senior Technical Support Engineer - Cybersecurity SaaS position at Intuition Machines


Date2024-11-22T16:39:19.000Z bot
Intuition Machines Senior Technical Support Engineer - Cybersecurity SaaS
Experience: 5-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
Malaysia

Intuition Machines uses AI/ML to build enterprise security products. We apply our research to systems that serve hundreds of millions of people, with a team distributed around the world. You are probably familiar with our best-known product, the hCaptcha security suite. Our approach is simple: low overhead, small teams, and rapid iteration. As a Senior Technical Support Engineer, you’ll work directly with customers and engineering teams to solve complex technical problems, improve product reliability, and ensure a smooth customer experience. Your software development experience will let you dig into issues and contribute directly to product improvements. What you will do: Troubleshoot complex backend and frontend issues for enterprise customers. Work with Engineering, Product, and Security teams to find root causes and implement solutions. Help improve the product by debugging, prototyping, or building small automation tools. Apply web security, bot mitigation, and fraud prevention knowledge to support customers. Mentor other support engineers and enhance team processes and documentation. Build strong customer relationships through clear, proactive communication.   What we are looking for: 5+ years in software engineering or technical support with strong coding experience. Proficiency in Python, JavaScript, HTML, and CSS. Experience with distributed systems, web security, and large-scale applications. Strong problem-solving skills and attention to detail. Excellent communication and collaboration skills. Familiarity with support systems, ticketing tools, or automation/scripting is a plus. Nice to have: Experience with Grafana, SQL, ClickHouse, Redash, or supporting enterprise clients. What we offer: Fully remote position with flexible working hours. An inspiring team of colleagues spread all over the world. Pleasant, modern development and deployment workflows: ship early, ship often. High impact: lots of users, happy customers, high growth, and cutting edge R&D. Flat organization, direct interaction with customer teams. We celebrate equality of opportunity and are committed to creating an inclusive environment for all team members.  Join us as we transform cybersecurity, user privacy, and machine learning online! Please note that all positions require pre-employment screening, including third-party verification of work history, education, and identity, as well as a final in-person interview and identity verification step, which will be conducted in your country of residence.

Other Ai Matches

Security Software Engineer Applicants are expected to have a solid experience in handling Job related tasks
Senior Technical Support Engineer - Cybersecurity SaaS Applicants are expected to have a solid experience in handling Job related tasks
Senior Backend Engineer, Security Automation Applicants are expected to have a solid experience in handling Security Automation related tasks
Machine Learning Intern - Computer Vision Applicants are expected to have a solid experience in handling Job related tasks
Machine Learning Intern - Computer Vision Applicants are expected to have a solid experience in handling Job related tasks
Machine Learning Manager, Security & Research Applicants are expected to have a solid experience in handling Security & Research related tasks
Technical Marketing Lead Applicants are expected to have a solid experience in handling Job related tasks
Senior Technical Support Engineer - Cybersecurity SaaS Applicants are expected to have a solid experience in handling Job related tasks
Senior Backend Engineer Applicants are expected to have a solid experience in handling Job related tasks
Machine Learning Manager, Security & Research Applicants are expected to have a solid experience in handling Security & Research related tasks
Machine Learning Manager, Security & Research Applicants are expected to have a solid experience in handling Security & Research related tasks
Senior/Lead ML Applied Scientist Applicants are expected to have a solid experience in handling Job related tasks
Sales Engineer - LATAM Applicants are expected to have a solid experience in handling Job related tasks
Senior Cyber Security Analyst - EMEA Applicants are expected to have a solid experience in handling Job related tasks
Senior ML Data Engineer Applicants are expected to have a solid experience in handling Job related tasks
Machine Learning Manager, Security & Research Applicants are expected to have a solid experience in handling Security & Research related tasks
Senior/Lead ML Applied Scientist Applicants are expected to have a solid experience in handling Job related tasks
2026 AI/ML Research Fellow Applicants are expected to have a solid experience in handling Job related tasks
Senior Technical Support Engineer - LATAM Applicants are expected to have a solid experience in handling Job related tasks
Senior ML Data Engineer Applicants are expected to have a solid experience in handling Job related tasks
Machine Learning Intern - Computer Vision Applicants are expected to have a solid experience in handling Job related tasks
Senior/Lead ML Applied Scientist Applicants are expected to have a solid experience in handling Job related tasks
Senior Backend Engineer, Security Automation Applicants are expected to have a solid experience in handling Security Automation related tasks