Customer Onboarding Specialist (Cybersecurity) job opportunity at Sphynx Technology Solutions.

Home Jobs In Greece Tag: Job Customer Onboarding Specialist (Cybersecurity) position at Sphynx Technology Solutions


Date2025-05-12T11:18:21.000Z bot
Sphynx Technology Solutions Customer Onboarding Specialist (Cybersecurity)
Experience: 4-years
Pattern: Full-time
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loacation Athens, Greece
loacation Athens....Greece

Responsibilities Work closely with the sales team to understand customer requirements and provide technical solutions that meet their needs. Drive execution of kickoff calls, technical scoping sessions, solution utilization, and integrations Define and lead outcome-driven onboarding strategies for enterprise cybersecurity clients. Collaborate with internal teams (sales, security engineers, product, support) and external client stakeholders to ensure alignment and smooth hand-offs. Diagnose and resolve onboarding roadblocks—technical, process-related, or organizational. Develop and deliver focused workshops on platform use cases and best practices to key client teams. On-site visits to the client, to support with the onboarding process. Create and maintain onboarding materials: slides, project plans, status reports, and knowledge transfer documentation. Identify risks and opportunities during onboarding, escalating as needed and proposing mitigation strategies. Bachelor's degree in Computer Science, Engineering, or a related field. 4+ years in cybersecurity, SecOps, threat intelligence, technical consulting, or related fields. Strong project management skills (PMP, CSM, or experience running technical implementations). Hands-on experience with cybersecurity platforms; comfortable leading live demos, scoping technical integrations, and training. Experience in conducting assessments according to security standards (e.g., ISO27001, NIS2). Excellent presentation and communication skills, with the ability to convey complex technical concepts to non-technical stakeholders. Demonstrated ability to work collaboratively with cross-functional teams. Strong problem-solving skills and aptitude for understanding customer needs. Capable of managing multiple clients and timelines in a fast-paced environment. Preferred Qualifications Experience in project management in related IT fields  or consulting is highly desirable. Familiarity with Agile methodologies is a plus. Technical certifications, Cybersecurity certifications  relevant to the domain (e.g., ITIL, CompTIA Security+) will be an added advantage.

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