Senior Backend Engineer(Twilio,Google CCAI ) job opportunity at Mindera.

Home Jobs In India Tag: Google CCAI ) Senior Backend Engineer(Twilio,Google CCAI ) position at Mindera


Date2025-11-24T06:15:54.610Z bot
Mindera Senior Backend Engineer(Twilio,Google CCAI )
Experience: General
Pattern: Full-time
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Google CCAI )

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degreeGeneral
loacation Chennai, India
loacation Chennai....India

We are looking for Senior Backend Engineers to help build and evolve the core communication and automation systems powering the M&S Contact Centre. You will work on telephony integration, voice/IVR automation, NLP/intent workflows, and backend microservices that directly support ~500 customer service agents. The ideal candidate has strong experience in Java/Kotlin , hands-on expertise with Twilio / communication APIs , and exposure to Google CCAI or customer service platforms. Location: Remote / India Open Roles: 2 Positions Experience: 6–12+ Years Responsibilities Integrate and extend Twilio APIs for call routing, IVR flows, telephony, and automation. Configure, maintain, and optimise Google CCAI (voicebots, chatbots, transcription, NLP/intent models). Build and maintain microservices and APIs that connect to internal M&S systems (payments, order management, refunds, loyalty). Design and implement scalable, resilient, and fault-tolerant backend services. Improve system reliability through logging, monitoring, alerting, and observability . Collaborate with Product, Infrastructure, and Frontend teams on end-to-end workflows. Contribute to technical design, architecture decisions, and best practices. Required Skills & Experience Strong programming experience in Java or Kotlin . Hands-on experience integrating Twilio or similar communication/telephony platforms. Familiarity with Google CCAI (Dialogflow, CCAI Insights, agent assist, speech/NLP). Experience building APIs using REST and event-driven systems ( Kafka ). Expertise in Azure or similar cloud-based microservices architecture. Strong knowledge of CI/CD tooling – Terraform, Jenkins, GitHub Actions . Solid understanding of distributed systems , performance, scaling, and reliability engineering. Nice to Have Exposure to Zendesk or other CRM/contact-centre platforms. Experience with payments, refunds, order management, or retail backend systems. Knowledge of voice analytics, telephony routing, or IVR design. What We Offer Opportunity to work on a high-impact customer experience platform. Modern tech stack with ownership on architectural decisions. Collaborative team with strong engineering, product, and CX focus.

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