Technical Customer Service Specialist, II job opportunity at Valsoft Corporation.

Home Jobs In United States Of America Tag: II Technical Customer Service Specialist, II position at Valsoft Corporation


Date2026-01-13T16:58:29.669Z bot
Valsoft Corporation Technical Customer Service Specialist, II
Experience: 4-years
Pattern: Full-time
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degreeHigh School (S.S.C.E)
loacation Lacey, United States Of America
loacation Lacey....United States Of America

Technical Customer Support Specialist II Employment Type:   Full Time, Non-Exempt Experience:              Intermediate to Advanced Level Department:            Customer Support Industry:                 Software Information Technology and Services Position Summary This position works under general supervision to provide resolutions to end-users (customers) by performing a question diagnosis while guiding customers through step-by-step solutions. This support is provided by clearly communicating technical solutions in a user-friendly and professional manner. This position will provide software demonstrations on functionality and new features for current and potential customers and help set up system environments. Duties and Responsibilities ·       Troubleshoot support issues of a proprietary case management system ·       Utilize internal and external tools to achieve a positive outcome for our customers ·       Assist hosted customers in updating and maintaining their systems including add-on products to also meet federal reporting or accessibility requirements ·       Demonstrate the ability to adapt to an ever-changing software development life cycle including new technologies and requirements ·       Coordinate and provide application and database operations triage support to troubleshoot and resolve functional and performance issues encountered in production, development, and test environments ·       Understand specifications and basic code reading skills ·       Maintain quality case documentation, including formatting standards and styles ·       Maintain case movement expectations ·       Moderate guidance in own area of knowledge ·       Perform duties as a Project Implementation Support Lead ·       Identify and communicate potential issues proactively ·       Design, recommend, and implement procedures necessary to save, retrieve, and recover databases from hardware and software failures ·       Lead internal and customer calls where subject matter expertise is needed Supervisory Responsibilities ·       None Required Skills and Abilities ·       Required to participate in daily scrums ·       Required to participate in weekly Support triages ·       Knowledge of the principles, practices, and techniques of computer databases, programming, and systems design ·       Knowledge of computer operations, systems, and procedures ·       Knowledge of computer database application systems and programming languages ·       Experience in data processing flowcharting techniques, database structures and theories, and current database technologies ·       Experience in data analysis, evaluation, and testing techniques and protocols ·       Skills in problem solving and critical thinking; and in the use of a computer and applicable software ·       Required to participate in creation and presentation of Support training activities ·       Ability to work with customers on issues and inquires with minimal supervision ·       Ability to work cases within contractual service level agreements ·       Ability to communicate clearly for assigned duties both written and spoken ·       Ability to provide timely updates on assigned work to relevant stakeholders ·       Skilled in Microsoft Office; Word, Excel, PowerPoint, and Teams Required Education and Experience ·       Bachelor’s degree in computer science, management information systems, related field, or equivalents years of experience ·       2-4 years’ experience in customer support ·       Previous experience supporting proprietary database software ·       Experience in computer systems, data analysis, or database development and maintenance work ·       3+ years’ experience in software development in a business environment ·       Skilled in relational database management systems (RDBMS) ·       Skilled in the software development life cycle (SDLC) ·       Skilled in networking knowledge to include connectivity, TCP-IP, DHCP, DNS, LAN/WAN ·       Skilled Microsoft SQL Server to include creating basic select queries and reading stored procedures ·       Skilled in Microsoft Internet Information Server (IIS) ·       Skilled in analytics using Power BI or Tableau ·       Skilled programming skills or Visual Studio experience Travel Required ·       None Physical Requirements ·       Prolonged periods sitting at a desk and working on a computer ·       Operation of a computer and typical office machinery ·       Must be able to lift up to 15 pounds at times

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