Technical Support Engineer - Early Careers job opportunity at TP Link Systems Inc..

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Date2025-12-11T18:52:10.519Z bot
TP Link Systems Inc. Technical Support Engineer - Early Careers
Experience: General
Pattern: Full-time
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loacation Irvine, United States Of America
loacation Irvine....United States Of America

Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world’s top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people’s lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint. We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology.  Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle.  Overview: We are seeking independent, energetic technology-driven professional to become a part of our North American-Based Business Network Support Specialist. This position will focus on our SMB/Enterprise product lines and our North American customer base. You will serve as the first point of contact for any network support related issues and inquiries, troubleshooting and resolving problems in a timely and efficient manner through live phone, chat, and email support. Additionally, you will document support tickets, escalate complex issues to higher-level support teams when necessary, and ensure that all incidents are resolved according to service level agreements. Responsibilities: Provide customer support by phone, chat, and email. Troubleshoot and resolve networking related problems in a timely manner. Uncover customer’s needs, creating solutions, and resolving problems. Make a positive impression with customers through best-in-class customer service. Immediate escalation of critical problems. Document support tickets escalate complex issues to higher-level support teams. Walk customers through hardware installation or software configuration process. Bachelor’s degree in Business Information Management, Communication, Computer Science, or a related field. Experience in business customer technical support experience via chat, phone or email. Experience working in customer service or call/support center environments. Able to provide customer solutions based on requirements and TP-Link business products. Exceptional verbal and written communication skills. Ability to explain technical concepts to non-technical users clearly and effectively. Able to provide customer solutions based on requirements and TP-Link business products. Additional Skills (Preferred): Experience supporting SMB/Enterprise products is a plus. Knowledge of Wired and Wireless Networking (TCP/IP, DHCP, DNS, IGMP, 802.1X) and common networking features (VPN, 802.1Q VLAN, VoIP, Multicast, Centralized Network Management). Experience configuring at least one type of commercial networking product, such as firewalls, VPN routers, switches, or wireless access points.

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