Seasonal Visitor Services Supervisor job opportunity at The Trustees of Reservations.

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Date2026-01-23T16:11:51.448Z bot
The Trustees of Reservations Seasonal Visitor Services Supervisor
Experience: General
Pattern: Temporary
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degreeAssociate
loacation Beverly, United States Of America
loacation Beverly....United States Of America

Who We Are:   Founded in 1891 by a group of visionary volunteers, The Trustees of Reservations (The Trustees) is Massachusetts’ premier conservation and preservation organization. The Trustees’ preserves, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts. Our properties are open to all, and we thrive by involving as many people as possible in all that we do. We aim to protect special places for future generations to enjoy in perpetuity, and have helped protect more than 50,000 acres, including 27,000+ acres on more than 120 reservations that are open to the public. As a non-profit conservation organization, we are funded and supported entirely by our visitors, supporters, volunteers, and our 100,000 Member households. We encourage you to learn more about The Trustees on our website,  www.thetrustees.org .    Posting Information:   Salary/Hourly Rate: $20-22/hour  Hours per week: 24 Job Classification: Non-exempt, Limited Term, Part-Time  Job Type: Onsite  Duration: April through September 2026  Location: North Andover, MA; Beverly, MA    What You’ll Do:    Your Impact:    Do you love history and museums? Do you have a passion to bring history to life for the public? Are you looking to build your skillset and grow professionally? If so, being the Visitor Services Supervisor for three premier historic house museums / public gardens on the North Shore could be the perfect career opportunity.     The Role:    As Visitor Services Supervisor you will help oversee a team of fifteen seasonal employees working in visitor services, retail, and interpretation at two properties: Stevens-Coolidge House & Gardens and Long Hill (see descriptions below). Some duties may take place at a third property, Moraine Farm, in Beverly. This limited term, part-time position requires a commitment of three full days for a total of 24 hours per week. The work schedule must include one weekend day.    Specifically, you’ll be responsible for:    Visitor Services and Retail   Oversee and assist visitor services associates at welcome centers, gatehouses, and giftshops   Open and close giftshops  Open, operate, and close point-of-sale (POS) systems, including handling money  Assist with the merchandising of both stores as needed  Stock rack cards, flyers, and promotional material throughout properties  Maintain the tidiness of the gatehouses, welcome centers, giftshops, and restroom facilities  Interpretation   Create the monthly work schedule for seasonal staff  Oversee and evaluate interpreters   Lead house and garden tours when needed   Open and close houses  Conduct and manage group tours  Respond to group tour inquiries  Lead group tours of properties  Create outreach strategies  Professional Development Projects  This position is geared toward those looking to grow professionally in the public history field. As such, it offers opportunities for projects outside of day-to-day duties. Projects are developed in consultation with the Manager of Visitor Services and the property director. These could include:  Historical research into the architecture, gardens, or family members associated with the properties. This information could be used to create interpretive pages on our property websites, spotlight talks, or special programs.  Researching interpretation strategies and techniques.  Creating a website development plan to make the site more informative and user friendly.  Other  Assist with weddings and private events, public programs and special projects.  Other duties as assigned.    The position reports to the Manager of Visitor Services and Retail.    The Properties:  Stevens-Coolidge House & Garden: Purchased by James Stevens in 1729, Ashdale Farm (now known as the Stevens-Coolidge House & Garden) remained in the family for six generations, ultimately becoming the property of Helen Granger Stevens and her husband John Gardner Coolidge in 1909. Over the course of its 300-year history the house was transformed from a simple Colonial farmhouse into a Victorian Italianate gentleman’s farm and finally a Colonial-Revival country house with beautiful gardens.    Long Hill: Long Hill is a 114 acre hill-top property purchased by Ellery and Mable Sedgwick in 1916. Ellery Sedgwick was the publisher and editor of the literary magazine The Atlantic Monthly. Mable Cabot Sedgwick was a talented amateur gardener who transformed the property into a spectacular botanical landscape, filled with perennials, terraces, pagodas, and fountains. In the 1920s the Sedgwicks built a Federal-revival home at the crest of the hill, incorporating elements from an 1802 Charleston, South Carolina, mansion and objects gathered from their world travels.  What You’ll Need:   Education   Minimum of bachelor’s degree in history, education, museum studies, or related field.  Visitor Service and Interpretation   Experience as a museum guide, park ranger, or similar; or Master’s degree in museum studies.  Experience with customer service and de-escalation of challenging interactions   Retail  Experience using point-of-sale systems, handling money, tracking merchandise, and other retail responsibilities. Candidates without this experience must be able to demonstrate aptitude.  Other  The ideal candidate will be able to:  Demonstrate leadership, direction, and task management.  Work independently or in a team.  Show excellent interpersonal skills.  Communicate goals and achievements with supervisor.  Train staff and model behaviors  Sell Trustees’ memberships and help set membership sales expectations amongst the staff.  Advanced computer skills including video conferencing apps, Word, Excel, Outlook suite, etc.  Excellent organization skills.    Eligibility Criteria:   Current authorization to work in the United States – a candidate must have such authorization by his or her first day of employment.   A satisfactory criminal background (CORI) check.    Don’t quite have all the skills and experience listed above? We still want to hear from you! Research shows that historically marginalized groups are less likely to apply if they do not meet every single requirement. We are committed to building a diverse team and encourage you to apply even if you are missing some of the skills and experience above.    Questions? Contact our People team at people@thetrustees.org! 

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