Technical Account Manager - Dell server experience job opportunity at PGTEK.

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Date2026-02-02T16:33:04.683Z bot
PGTEK Technical Account Manager - Dell server experience
Experience: General
Pattern: Full-time
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degreeHigh School (S.S.C.E)
loacation Berkeley, United States Of America
loacation Berkeley....United States Of America

Technical Account Manager (NERC Resident) Location: Lawrence Berkeley National Laboratory Hours: Standard business hours (8:00 AM – 5:00 PM), with occasional evening or weekend work as required Position Overview The Technical Account Manager (TAM) will serve as an on-site technical liaison at Lawrence Berkeley National Laboratory, responsible for managing the uptime, performance, and incident resolution of Dell server infrastructure. Acting as the primary technical advocate and point of contact, the TAM ensures operational excellence, proactive issue management, and customer satisfaction. This position operates within a collaborative team environment, partnering closely with three peer TAMs to support mission-critical infrastructure and uphold the highest standards of system availability. Salary: 140-150K (pending experience) Key Responsibilities Serve as the on-site technical owner for Dell infrastructure, supporting warranty service activities and resolving IT incidents on managed assets. Proactively identify and mitigate potential system issues to ensure high availability and performance. Perform diagnostic evaluations and hardware repairs as required. Support the dispatch, delivery, installation, and return of parts. Deliver and assist with software updates (Applications, Firmware, BIOS, Drivers, and Diagnostics). Maintain and manage incident tickets—open, update, monitor, report, and close as needed. Provide input to the Lead TAM regarding account status, service activities, lifecycle management, and recommendations for risk mitigation. Act as the voice for technical issues to customer leadership and supervisors, ensuring clear communication and timely resolution. Support Dell hardware infrastructure integrated with the VAST storage solution. Strong experience with Dell server platforms and enterprise hardware support. Solid Linux administration and troubleshooting background. Proven leadership, communication, and customer-facing skills. Experience in incident ownership, service delivery, or account management roles within an enterprise IT environment. Ability to work effectively in a collaborative, high-availability team supporting 24x7x365 operations. Willingness to occasionally work nights or weekends for planned maintenance or urgent issues. Preferred Experience Prior experience in a Technical Account Manager (TAM) or similar role supporting enterprise environments. Familiarity with VAST storage solutions (training access will be provided). Background in data center or research lab environments is a plus

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