Senior ServiceNow Administrator - Secret clearance job opportunity at PGTEK.

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Date2026-02-19T15:58:01.539Z bot
PGTEK Senior ServiceNow Administrator - Secret clearance
Experience: 8-years
Pattern: Full-time
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loacation Fort Meade, United States Of America
loacation Fort Meade....United States Of America

Senior ServiceNow Administrator (Federal / Cleared) Location: You MUST live within 90 minutes of one of the following DISA DHMC sites: Oklahoma City, OK | Montgomery, AL | Ogden, UT | Mechanicsburg, PA | Fort Meade, MD Work Type: Hybrid Travel: Weekly local travel to assigned DISA site Clearance: Active Secret Clearance (Required) Salary Range: $110,000 – $150,000 Citizenship: U.S. Citizenship Required Overview We are seeking a Senior ServiceNow Administrator to support a federal customer operating within a secure, compliance-driven environment. This role is responsible for platform administration, configuration, governance, and operational sustainment across a cleared infrastructure. The ideal candidate brings deep ServiceNow platform expertise, experience supporting federal or DoD environments, and strong collaboration skills to engage technical and government stakeholders. This is a long-term program supporting mission-critical systems. Key Responsibilities Platform Administration & Sustainment Administer and maintain ServiceNow across DEV, TEST, and PROD environments Perform instance upgrades, patching, and vulnerability remediation Manage users, groups, roles, and ACLs in alignment with federal security policies Monitor system performance, platform health, and availability Provide Tier 2/3 support for escalated issues Manage update sets and deployment processes Configuration & Automation Configure and maintain: Business Rules UI Policies Client Scripts Flow Designer workflows Service Catalog items Service Portal components Support modules such as ITSM, ITOM, HRSD, SecOps, or CSM Implement workflow automation to streamline operational processes Federal Compliance & Security Ensure platform alignment with: NIST 800-53 RMF (Risk Management Framework) FISMA STIG implementation guidance Support ATO documentation and security artifacts Assist with POA&M tracking and remediation efforts Coordinate with ISSO/ISSM and cybersecurity teams Support audit readiness and compliance reviews Integration Support Support REST and SOAP API integrations Assist with identity and access integrations (CAC/PIV authentication) Collaborate with integration teams to ensure secure data exchange Leadership & Stakeholder Engagement Mentor junior administrators and developers Provide technical guidance to government stakeholders Support architects in platform roadmap planning Deliver technical briefings and status reporting 5–8+ years of ServiceNow administration experience Strong knowledge of: ITSM processes CMDB management Service Catalog Flow Designer Experience performing platform upgrades and instance management Experience managing update sets and release processes Strong troubleshooting and root cause analysis skills Experience supporting federal, DoD, or highly regulated environments Excellent documentation and communication skills Active Secret Clearance U.S. Citizenship required

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