Customer Care Coordinator job opportunity at Glenveagh Properties PLC.

Home Jobs In Ireland Tag: Job Customer Care Coordinator position at Glenveagh Properties PLC


Date2026-02-18T07:48:07.702Z bot
Glenveagh Properties PLC Customer Care Coordinator
Experience: General
Pattern: Full-time
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loacation Maynooth, Ireland
loacation Maynooth....Ireland

At Glenveagh, we’re proud to build homes and support communities. And we build strong teams that enable us to do that.  As one of Ireland’s Best Large Workplaces in 2025, and the first construction company in Ireland to be accredited with the Gold Investors in Diversity mark, we create a workplace where everyone feels supported, and able to grow their career. We’re looking for people who want to play their part in delivering homes to individuals and families, and all while availing of great benefits and the opportunity for long term career development. We are currently looking for a Customer Care Coordinator to join our Head Office team in Maynooth. Key Responsibilities & Duties: Facilitate the customer care journey from point of completion through to the end of the warrantee period Communicate and liaise with customer's via all available channels (email, video chat, telephone or face-to-face) in order to effectively and efficiently resolve queries/issues Respond to all customer enquiries in a timely manner, deal with any customer complaints that arise Accurately log all defects into the defect tracker and issue defects out to relevant subcontractors and vendors Liaise with relevant site teams regarding raised issues, inform teams of recurring complaints Assist the Senior Customer Care Manager to accurately maintain the defects tracker log Other adhoc duties as required by the company Capability and willingness to apply AI tools & techniques to enhance outcomes, with a proactive approach to learning & leveraging emerging technologies Significant experience in a customer care position where you have been managing a high volume of both customer queries and complaints Strong IT skills including MS Office. Experience using Zendesk would also be an advantage for this role Experience within the construction/property industry would also be a bonus Excellent communication skills are a must for this role - face-to-face, via phone, via email/live chat Our Values Collaborative:  Proven ability to work effectively within a team environment Customer Focused:  Strong problem-solving skills with a customer-first mindset Safety First: Committed to maintaining a safe and inclusive working environment Can-Do:  Proactive and solution-oriented mindset with a willingness to go the extra mile Innovative:  Open to new technologies and methodologies to enhance efficiency and effectiveness

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