Customer Success Lead job opportunity at VBP.

Home Jobs In India Tag: Job Customer Success Lead position at VBP


Date2026-01-16T16:34:57.856Z bot
VBP Customer Success Lead
Experience: 10-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeGeneral
loacation Delhi, India
loacation Delhi....India

Role Purpose The Customer Success, Assistant Manager– India is responsible for owning end-to-end customer experience across Teleport’s India cargo network. The role ensures customer retention, process discipline, escalation control, and service consistency across all locations, while freeing Sales and leadership teams from daily firefighting. Why This Role Is Critical Teleport operates across multiple stations and regions in India. Customer handling, escalations, and coordination are currently fragmented. Sales teams are heavily involved in service firefighting, impacting growth. Leadership bandwidth is consumed by coordination instead of strategy. This role establishes clear ownership, structure, and governance for customer success. Key Responsibilities 1. Multi-Location Leadership Lead Customer Success governance across all India locations. Travel regularly to stations to align teams, enforce SOPs, and improve execution. Ensure uniform customer experience regardless of origin or gateway. 2. Customer Escalation & IRP Handling Act as the single owner for customer escalations and IRP handling. Drive root-cause resolution and prevent repeat issues. Reduce dependency on Sales and leadership for operational coordination. 3. Process, SOP & Workflow Governance Review existing customer and reservation workflows. Eliminate repeated work and manual coordination. Build and implement clear SOPs to fast-track business execution professionally. 4. Customer-Led Reservation Enablement Drive a structured shift where customers manage reservations themselves through defined channels. Ensure customers understand booking discipline, timelines, and escalation paths. Maintain governance without shifting execution to CS or Sales teams. 5. Team Leadership & Stakeholder Management Lead and develop Customer Success teams across regions. Work closely with Sales, Operations, Reservations, Network, and Finance. Create accountability, clarity, and disciplined execution across functions. Key Deliverables Reduced customer escalation turnaround time. Improved customer retention and repeat bookings. Standardized customer experience across India. Sales and leadership freed from day-to-day firefighting. Strong SOP-driven customer success framework. Experience 07-10 years in Air Cargo / Airline / Logistics / GSA. Strong exposure to multi-station India operations. Proven experience handling customer escalations and service recovery. Key Capabilities Multi-location and geographically dispersed team leadership. Strong process, SOP, and IRP handling expertise. Confident escalation management and stakeholder coordination. Comfortable with frequent travel and on-ground execution Success Measures Customer retention and stability of key accounts. Reduction in escalations handled by Sales and leadership. SOP adoption and process discipline across locations. Improved speed and professionalism in customer handling.

Other Ai Matches

Manager, Finance Applicants are expected to have a solid experience in handling Finance related tasks
Executive, Cargo Sales (Turkish Cargo) Applicants are expected to have a solid experience in handling Cargo Sales (Turkish Cargo) related tasks
Executive, Customer Success Applicants are expected to have a solid experience in handling Customer Success related tasks
Intern, People Data Applicants are expected to have a solid experience in handling People Data related tasks
Manager, Air Partners (PH) Applicants are expected to have a solid experience in handling Air Partners (PH) related tasks
Intern, Accounts Payable (Ops) Applicants are expected to have a solid experience in handling Accounts Payable (Ops) related tasks
Senior Manager, Business Insights & Optimisation Applicants are expected to have a solid experience in handling Business Insights & Optimisation related tasks
Assistant Manager, Customs Applicants are expected to have a solid experience in handling Customs related tasks
Legal Counsel II Applicants are expected to have a solid experience in handling Job related tasks
Manager, Air Partners Applicants are expected to have a solid experience in handling Air Partners related tasks
Intern, Revenue Management & Pricing Applicants are expected to have a solid experience in handling Revenue Management & Pricing related tasks
Executive, Finance (AR - Shared Service) Applicants are expected to have a solid experience in handling Finance (AR - Shared Service) related tasks
Visual Designer Applicants are expected to have a solid experience in handling Job related tasks
Solution architect Applicants are expected to have a solid experience in handling Job related tasks
Communication & Industry Engagement Specialist Applicants are expected to have a solid experience in handling Job related tasks
Assistant Manager, Solutions Applicants are expected to have a solid experience in handling Solutions related tasks
Assistant Manager, Customs (KEK) Applicants are expected to have a solid experience in handling Customs (KEK) related tasks
Intern, Finance Applicants are expected to have a solid experience in handling Finance related tasks
Senior Content Marketer Applicants are expected to have a solid experience in handling Job related tasks
Manager, Business Development (Ecommerce) Applicants are expected to have a solid experience in handling Business Development (Ecommerce) related tasks
Head of Operations, China Applicants are expected to have a solid experience in handling China related tasks
Intern, Air Contract Applicants are expected to have a solid experience in handling Air Contract related tasks
Regional Senior Executive, Culture & Employee Engagement Applicants are expected to have a solid experience in handling Culture & Employee Engagement related tasks