MY - Application Support Duty Engineer job opportunity at Zeal Group.

Home Jobs In Malaysia Tag: Job MY - Application Support Duty Engineer position at Zeal Group


Date2025-12-24T04:24:39.033Z bot
Zeal Group MY - Application Support Duty Engineer
Experience: 3-years
Pattern: Full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation Kuala Lumpur, Malaysia
loacation Kuala Lumpur....Malaysia

As a Support Engineer, you’ll join a global team dedicated to providing ZEAL Products with top-tier assistance. Your role is to ensure support across various departments, including key stakeholders Customer Service, Product, Engineering, IT and others. From answering general queries about system behavior to serving as the first responder during major incidents, your expertise will be invaluable. What you'll be doing: Gain in-depth knowledge of ZEAL products, their capabilities, and how ZEAL systems integrate with them. Collaborate with teams across ZEAL to build this understanding. Handle incident and problem management activities from start to end. Respond to and resolve inquiries via Jira support queues and, for critical issues, offer Teams assistance. Independently and collaboratively tackle user-reported problems, working closely with engineering teams. Maintain system availability and functionality in line with SLAs, assist with server-level upgrades and patches, and participate in disaster recovery exercises. Share insights, document knowledge, and track trends in user-reported issues to enable global team effectiveness. Over 3 years in a technical support role, with familiarity in tools like Kibana, Grafana, PagerDuty, and Unix/Linux environments as well as general support. Proficient in testing and debugging REST APIs, analyzing logs, and querying databases (PostgreSQL, MySQL, MariaDB). Basic experience with programming languages like Python, C#, or Java (though not a developer role). Excellent at prioritization and setting expectations while addressing immediate challenges. Thrive in fast-paced, reactive environments and proactively identifies areas for improvement. Experienced in managing multiple high-severity incidents simultaneously, with a background in incident management preferred. Open to 24/7 support shifts and handling incidents outside regular hours. Ready to collaborate with global teams across engineering, implementation, customer support, and operations. Work effectively with diverse colleagues in multiple time zones. Read, write and speak English and Mandarin fluently.

Other Ai Matches

Business Development Manager | CFD | India (Tamil Speaking) Applicants are expected to have a solid experience in handling Job related tasks
MY - Customer Service Associate (Mandarin Speaker) Applicants are expected to have a solid experience in handling Job related tasks
President Commissioner (Compliance) Applicants are expected to have a solid experience in handling Job related tasks
Business Development Manager | CFD | India (Kannada Speaking) Applicants are expected to have a solid experience in handling Job related tasks
MY - Dealing Specialist (Risk Management) Mandarin Speaking Applicants are expected to have a solid experience in handling Job related tasks
MY - Senior Dealing Specialist (Risk Management) Mandarin Speaking Applicants are expected to have a solid experience in handling Job related tasks
Talent Acquisition Partner Applicants are expected to have a solid experience in handling Job related tasks
Senior Trading Anti Fraud Specialist Applicants are expected to have a solid experience in handling Job related tasks
Head of Trading Risk Applicants are expected to have a solid experience in handling Job related tasks
IND - Sales Associate (INDIA) Forex/Trading Applicants are expected to have a solid experience in handling Job related tasks
Senior Trading Anti Fraud Specialist Applicants are expected to have a solid experience in handling Job related tasks
Product Manager (CFD Trading APP) Applicants are expected to have a solid experience in handling Job related tasks
Senior HR Specialist - Taiwan Applicants are expected to have a solid experience in handling Job related tasks
IT - Application Support Engineer (MANDARIN Speaking) Applicants are expected to have a solid experience in handling Job related tasks
Payment Owner - Greater China Applicants are expected to have a solid experience in handling Job related tasks
HR Manager (Taiwan) Applicants are expected to have a solid experience in handling Job related tasks
Product Manager (CFD Trading APP) Applicants are expected to have a solid experience in handling Job related tasks
Senior Trading Anti Fraud Specialist Applicants are expected to have a solid experience in handling Job related tasks
MY - System Support Specialist (Risk Management) Mandarin Speaking Applicants are expected to have a solid experience in handling Job related tasks
Client Relationship Officer | Fintech | Hong Kong Applicants are expected to have a solid experience in handling Job related tasks
Sales Executive - Thailand (Forex/Trading) Applicants are expected to have a solid experience in handling Job related tasks
Business Development Manager (香港高才/优才专项计划) Applicants are expected to have a solid experience in handling Job related tasks
Trading Anti- Fraud Manager (TAF Manager) Applicants are expected to have a solid experience in handling Job related tasks