Senior Executive, Return Operations (Return to Shipper) job opportunity at VBP.

Home Jobs In Malaysia Tag: Return Operations (Return to Shipper) Senior Executive, Return Operations (Return to Shipper) position at VBP


Date2026-02-09T11:52:01.205Z bot
VBP Senior Executive, Return Operations (Return to Shipper)
Experience: 5-years
Pattern: Full-time
Country:
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Return Operations (Return to Shipper)

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loacation Sepang, Malaysia
loacation Sepang....Malaysia

The Senior Executive – Return to Shipper (RTS) will be responsible for the end-to-end management of all return shipments for Teleport Commerce clients. This role ensures timely, accurate, and controlled handling of return consignments while maintaining clear communication with customers and internal stakeholders. The position plays a critical role in service recovery, customer satisfaction, and operational performance monitoring. Key Responsibilities Manage the end-to-end Return to Shipper (RTS) process , including coordination with warehouse, ground handling, linehaul, and relevant partners. Perform and monitor ONET system scanning activities , ensuring all RTS shipments are scanned accurately at each process milestone. Closely monitor shipment status updates in ONET , ensuring timely, correct status progression and immediate follow-up on missing, delayed, or incorrect scans. Monitor and maintain RTS operational reports and dashboards , ensuring data accuracy, visibility, and timely escalation of irregularities or delays. Act as the primary point of contact for customer queries related to return shipments, providing clear, professional, and timely responses. Investigate RTS cases, identify root causes (e.g. operational failures, documentation issues, system issues, consignee uncontactable), and recommend corrective actions. Coordinate closely with internal teams (Operations, Customer Service, Finance, Commercial, and IT/System teams) to resolve RTS-related issues and system discrepancies. Ensure all RTS activities comply with company SOPs, ONET system requirements, regulatory standards, and service-level expectations . Support management with performance analysis, trend reporting, and continuous improvement initiatives related to RTS operations. Proactively identify recurring system or operational gaps impacting RTS volumes and propose process improvements to reduce preventable returns. Minimum 3–5 years of experience in logistics, e-commerce operations, cargo operations, or customer-facing operational roles. Hands-on experience with Scanning System and shipment status management is a strong advantage. Strong understanding of return shipment flows, exception handling, and operational reporting . Good communication skills, with the ability to manage customer correspondence professionally and confidently. Strong analytical mindset with experience in report monitoring and data-driven decision-making . Ability to work independently in a fast-paced, high-volume operational environment. Proficient in MS Excel or G Suites and operational reporting tools. Key Competencies Ownership and accountability Operational discipline and system accuracy Customer-focused mindset Stakeholder management Attention to detail and follow-through

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