Assistant Manager, Commercial Product Experience & System (Teleport Guaranteed) job opportunity at VBP.

Home Jobs In Malaysia Tag: Commercial Product Experience & System (Teleport Guaranteed) Assistant Manager, Commercial Product Experience & System (Teleport Guaranteed) position at VBP


Date2026-02-10T15:50:22.685Z bot
VBP Assistant Manager, Commercial Product Experience & System (Teleport Guaranteed)
Experience: 6-years
Pattern: Full-time
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Commercial Product Experience & System (Teleport Guaranteed)

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loacation Kuala Lumpur, Malaysia
loacation Kuala Lumpur....Malaysia

ABOUT US Teleport’s on a mission to move things across Southeast Asia and beyond by giving access to affordable and reliable cross-border delivery for all big and small businesses, as fast as next-day. T his role is about #doingboringbetter — applying discipline, precision, and smart thinking to create stability, efficiency, and long-term impact for the organisation. Ready to shape the stories behind a brand that moves faster, cheaper, and better? Keep reading! Learn more about Teleport here: https://www.teleport.it/ Teleport Guaranteed (TG) is a time-definite cargo product where Teleport commits to delivery within defined service levels. This role owns how TG is experienced end-to-end across customers, commercial rules, operations, and internal systems. Reporting to the Head of TG, this is not a traditional Product Manager role. The Experience & Systems Lead translates TG strategy and commercial intent into clear workflows, system behaviour, and consistent customer outcomes. ***Applicants must be Malaysian citizens. Visa sponsorship is not provided, and candidates must have the legal right to work in Malaysia Key Responsibilities Own the end-to-end TG experience from booking and confirmation through prioritisation, waitlisting, and exceptions Design and govern TG workflows and decision logic, including availability, pricing triggers, prioritisation, and displacement Ensure commercial rules (pricing, load factor thresholds, customer prioritisation) are consistently enforced in systems Act as the primary interface between TG, Product, and Technology, translating business intent into system requirements Partner with Pricing and Revenue teams to operationalise dynamic pricing and capacity control logic Drive automation and systemisation of TG processes to reduce manual handling and ad-hoc decision-making Ensure transparency and consistency across Sales, Ops, Finance, and Core systems Identify experience gaps, failure points, and edge cases and work with Product and Tech to resolve them Qualifications & Experience 4 - 6 years experience in logistics, marketplaces, airlines, or other capacity-constrained businesses Strong systems and process thinking Strong analytical skills Comfortable working across Sales, Ops, Pricing, Product, and Tech Able to balance revenue, customer experience, and operational reality

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