MY - Operation Associate (Mandarin Speaker) job opportunity at Zeal Group.

Home Jobs In Malaysia Tag: Job MY - Operation Associate (Mandarin Speaker) position at Zeal Group


Date2025-11-21T02:15:36.507Z bot
Zeal Group MY - Operation Associate (Mandarin Speaker)
Experience: 1-years
Pattern: Full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeDiploma
loacation Kuala Lumpur, Malaysia
loacation Kuala Lumpur....Malaysia

Process daily operational requests from customers on a timely and accurate manner. Responsible in completing daily operational requests and working with respective stakeholders to process required actions. Strong follow through on customer requests and managing customer’s expectations. Perform in accordance with key performance metrics and contribute as a strong team player by going the extra miles to assist one another. Strong adherence to SOPs / manuals when performing daily tasks. Escalate to team leader upon detection of gaps/ shortcomings on the existing processes. Excel in daily tasks by keeping up to date on training and updates on changes to processes/ systems/ campaigns. Pay attention to issues or concerns that require escalation to resolve which may indicate a larger underlying problem. Manage customer’s expectation by escalating complex enquiries to Team Leader to explore win-win solutions for both customers and ZFX. Attend and participate in daily huddle to understand key highlights on area of focus, new updates, what went well and learning points from previous day. Responsible to provide good customer experience on every interaction with clients. Embrace ZFX core values and embed these values into the day-to-day tasks when serving clients and dealing with internal stakeholders. Candidate must possess at least a SPM/”O” Level/ Diploma/ Degree. At least 1 year of relevant experience on operations processing in customer service/ contact centre environment. Experience gained in FX/Finance industry will be an added advantage. Able to multi-task, eye for details, fast learner, good follow through, problem solving skill, good comprehension, customer relations and proactive mindset. Fluency in English and Mandarin (verbal and written) is a must. Must be able to work on shifts.

Other Ai Matches

Business Development Manager | CFD | India (Kannada Speaking) Applicants are expected to have a solid experience in handling Job related tasks
Payment Owner - Greater China Applicants are expected to have a solid experience in handling Job related tasks
Human Resources (HR) Manager Applicants are expected to have a solid experience in handling Job related tasks
Influencer Manager Applicants are expected to have a solid experience in handling Job related tasks
Senior Trading Anti Fraud Specialist Applicants are expected to have a solid experience in handling Job related tasks
IT - Application Support Engineer (MANDARIN Speaking) Applicants are expected to have a solid experience in handling Job related tasks
MY - Dealing Specialist (Risk Management) Mandarin Speaking Applicants are expected to have a solid experience in handling Job related tasks
Client Relationship Officer | Fintech | Hong Kong Applicants are expected to have a solid experience in handling Job related tasks
Sales Executive - Thailand (Forex/Trading) Applicants are expected to have a solid experience in handling Job related tasks
(Senior) Sales Specialist Applicants are expected to have a solid experience in handling Job related tasks
Sales Associate (TAIWAN) Applicants are expected to have a solid experience in handling Job related tasks
Business Development Manager | CFD | India (Tamil Speaking) Applicants are expected to have a solid experience in handling Job related tasks
Business Development Manager (香港高才/优才专项计划) Applicants are expected to have a solid experience in handling Job related tasks
Head of Data (香港高才/优才专项计划) Applicants are expected to have a solid experience in handling Job related tasks
Head of Trading Risk Applicants are expected to have a solid experience in handling Job related tasks
Senior Trading Anti Fraud Specialist Applicants are expected to have a solid experience in handling Job related tasks
President Commissioner (Compliance) Applicants are expected to have a solid experience in handling Job related tasks
Trading Anti- Fraud Manager (TAF Manager) Applicants are expected to have a solid experience in handling Job related tasks
Business Development Manager (香港高才/优才专项计划) Applicants are expected to have a solid experience in handling Job related tasks
Talent Acquisition Partner Applicants are expected to have a solid experience in handling Job related tasks
MY - Customer Service Associate (Mandarin Speaker) Applicants are expected to have a solid experience in handling Job related tasks
Senior Trading Anti Fraud Specialist Applicants are expected to have a solid experience in handling Job related tasks
MY - Application Support Duty Engineer Applicants are expected to have a solid experience in handling Job related tasks