Customer Service Manager job opportunity at Serenity Mental Health Centers.

Home Jobs In United States Of America Tag: Job Customer Service Manager position at Serenity Mental Health Centers


Date2026-02-09T19:25:48.569Z bot
Serenity Mental Health Centers Customer Service Manager
Experience: 3-years
Pattern: Full-time
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loacation Dallas, United States Of America
loacation Dallas....United States Of America

Customer Service Manager – Mental Health Clinic  Location:  Dallas, TX  Employment Type:  Full-Time  Compensation: $70,000–$80,000 annually + bonus incentives   Manage daily clinic operations and elevate the patient experience in a fast-growing mental health clinic. This role is ideal for a people-focused leader who thrives in fast-paced environments and knows how to build high-performing teams. No healthcare experience required — we provide training.    What You’ll Do  Lead daily operations of a high-volume mental health clinic  Coach, develop, and hold teams accountable to service and performance standards  Ensure patient experiences are welcoming, efficient, and professional  Oversee scheduling, patient flow, and clinic workflow  Monitor and improve KPIs related to volume, efficiency, and experience    What We’re Looking For  3+ years of leadership or operations experience in a high-volume environment  Proven ability to manage KPIs and have direct performance conversations  Strong communication skills with both people and data  Ability to lead confidently in a fast-paced, growth-oriented setting    Nice to Have  Experience in healthcare, behavioral health, hospitality, or service leadership  Customer experience or relationship-based sales background  Experience leading teams through growth or change    Pay & Benefits  $70,000–$80,000 annually + bonus incentives  90% employer-paid medical, dental, and vision insurance  401(k) retirement plan  10 PTO days (15 after first year)  10 paid holidays    About Serenity Healthcare  Serenity Healthcare provides advanced, evidence-based mental health treatments in a calm, supportive, and elevated environment. Our mission is to help patients take back their lives when traditional treatments haven’t worked.  Serenity Healthcare is an Equal Opportunity Employer. 

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