Customer Service Supervisor job opportunity at Serenity Mental Health Centers.

Home Jobs In United States Of America Tag: Job Customer Service Supervisor position at Serenity Mental Health Centers


Date2026-02-09T19:38:43.835Z bot
Serenity Mental Health Centers Customer Service Supervisor
Experience: 1-years
Pattern: Full-time
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loacation Farmers Branch, United States Of America
loacation Farmers Branch....United States Of America

Customer Service Supervisor – Mental Health Call Center  Location:  Las Colinas, TX  Employment Type:  Full-Time –  ONSITE (Not Remote)  Lead a high-performing customer service team that serves as the first point of contact for patients seeking mental health care. As a Customer Service Supervisor, you’ll coach, support, and motivate your team while ensuring every caller feels heard, respected, and supported. No healthcare experience required — we provide training.    What You’ll Do   Supervise and support a customer service team in a call center environment  Coach team members through performance goals, accountability, and growth  Handle escalated calls with empathy and solutions-focused thinking  Use performance metrics to improve service quality and outcomes  Maintain high service standards that reflect Serenity’s patient-first mission    What We’re Looking For  1+ year of experience supervising customer service teams  Strong communication, coaching, and decision-making skills  Ability to stay calm, adaptable, and focused in a fast-paced environment  Results-driven mindset with a commitment to continuous improvement  Passion for helping both patients and teammates succeed    Nice to Have  Call center leadership experience  Experience managing KPIs or service-level metrics  Background in healthcare, behavioral health, or patient support    Pay & Benefits  Competitive pay based on experience  90% employer-paid medical, dental, and vision insurance  401(k) retirement plan  10 PTO days + 10 paid holidays (15 PTO days after first year)  Referral bonuses    About Serenity Healthcare  Serenity Healthcare provides innovative, evidence-based mental health treatments that help patients reclaim their lives when traditional options haven’t worked. Our mission is to deliver hope, healing, and real results in every interaction.  Serenity Healthcare is an Equal Opportunity Employer.   

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