Call Center Agent job opportunity at Serenity Mental Health Centers.

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Date2026-02-09T19:54:02.384Z bot
Serenity Mental Health Centers Call Center Agent
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Pattern: Full-time
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degreeDiploma
loacation Sandy Springs, United States Of America
loacation Sandy Springs....United States Of America

Call Center Agent – Mental Health Clinic  Location:  Sandy Springs, GA  Employment Type:  Full-Time or Part-Time (after training)  Serenity Healthcare is hiring Call Center Agents to support patients taking their first steps toward mental wellness. In this role, you’ll speak with individuals who have already expressed interest in care, answer questions, and help schedule appointments with empathy, clarity, and confidence. No healthcare experience required — we provide paid training.    What You’ll Do  Speak with prospective and existing patients to schedule and manage appointments  Guide hesitant callers with empathy and solutions-focused communication  Convert inbound leads into scheduled appointments through confident follow-up  Verify patient information and insurance details  Enter and update patient data accurately in the EMR system  Respond to patient questions, concerns, and escalations professionally  Follow established protocols to ensure consistent, high-quality service  Collaborate with clinic and care teams to support a seamless patient experience    What We’re Looking For  High school diploma or GED  Experience in a high-volume customer service or call center environment  Strong verbal and written communication skills  Ability to stay calm, organized, and professional in a fast-paced setting  Basic computer and data-entry skills (Microsoft Office a plus)    Pay & Benefits  Starting at $16.50/hour, with growth to  $19.50/hour within 6 months  $1.00/hour bilingual differential  for fluent Spanish/English speakers  90% employer-paid medical, dental, and vision insurance  401(k) retirement plan  10 PTO days (15 after first year) + 10 paid holidays  Flexible shift scheduling    Training Requirement  Paid training required: four consecutive weeks, 40 hours per week  After training, choose full-time or part-time scheduling    About Serenity Healthcare  Serenity Healthcare provides innovative, evidence-based mental health treatments that help patients achieve lasting outcomes when traditional options haven’t worked. Our mission is to help patients take back their lives with compassion, clarity, and care.  Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening. 

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