Customer experience Analyst job opportunity at Unilever.

Home Jobs In Bolivia Tag: Job Customer experience Analyst position at Unilever


DatePosted 6 Days Ago bot
Unilever Customer experience Analyst
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeOND
loacation Santa Cruz, Bolivia, Bolivia
loacation Santa Cruz, Bo..........Bolivia

Customer Experience Service Analyst Función: Customer Experience Scope: Local Localidad: Oficina Regional Santa Cruz Términos & Condiciones: Full time ACERCA DE UNILEVER Con 3.400 millones de personas en más de 190 países utilizando nuestros productos diariamente, Unilever genera un impacto real en el mundo. Trabajamos con marcas que nuestros consumidores aman y que mejoran la vida de las comunidades que nos rodean. Nos impulsa nuestro propósito: hacer que la vida sostenible sea lo común , y creemos firmemente que hacer negocios de la manera correcta impulsa un rendimiento superior. Nuestra gente está en el centro de todo: cuando trabajamos con propósito, construimos una mejor empresa y un mejor mundo. PROPÓSITO DEL TRABAJO Asegurar una experiencia excepcional para nuestros clientes a través del control, optimización y seguimiento end‑to‑end del proceso de pedidos y devoluciones, garantizando precisión operativa, uso avanzado de SAP y monitoreo continuo del desempeño del canal moderno y sus entregas. ¿CUÁLES SERÁN SUS PRINCIPALES RESPONSABILIDADES? Controlar y optimizar el proceso de Devoluciones , generando notas de crédito , coordinando su cierre y realizando seguimiento a incidencias mediante planes de acción continuos. Coordinar la planificación de pedidos del canal moderno y asegurar la correcta coordinación de entregas a los clientes. Utilizar SAP (nivel avanzado) para la gestión de pedidos, devoluciones y control de información clave. Analizar datos operativos y de performance a través de herramientas BI para la toma de decisiones y mejora continua. Monitorear indicadores de servicio, identificar desviaciones y activar acciones correctivas y preventivas. Asegurar comunicación efectiva entre áreas internas como logística, transporte, finanzas y atención al cliente. Garantizar la correcta documentación y trazabilidad de los procesos bajo los estándares internos de Unilever. Impulsar iniciativas de mejora continua orientadas a simplificación, eficiencia y experiencia del cliente. Realizar todas las demás funciones inherentes al rol que le asignen el jefe o la compañía. LO QUE NECESITARÁS PARA TENER ÉXITO Manejo avanzado de SAP . Manejo de herramientas BI (Power BI o similares). Experiencia en Customer Service, logística, order-to-cash o áreas relacionadas. Conocimiento en gestión de pedidos, devoluciones, control documental y KPIs de servicio. Habilidad analítica y orientación a procesos. Excelentes habilidades de comunicación y trabajo colaborativo. Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring ing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

Other Ai Matches

Projektingenieur*in (d/w/m) Applicants are expected to have a solid experience in handling Job related tasks
Planificador Home Care DEC (Desarrollo Estratégico de Canales) - Canal Hiper & Super Applicants are expected to have a solid experience in handling Job related tasks
NA Corporate People Partner / HR Generalist Applicants are expected to have a solid experience in handling Job related tasks
Senior Key Account Manager – Out‑of‑Home (Cup‑a‑Soup) Applicants are expected to have a solid experience in handling Job related tasks
UFS CX Digital Transformation Project Manager Applicants are expected to have a solid experience in handling Job related tasks
Cyber Attack Surface Management Analyst Applicants are expected to have a solid experience in handling Job related tasks
Internship 26' - Customer Development – Commercial Team Support Applicants are expected to have a solid experience in handling Job related tasks
Associate Director, Operations – Wild Applicants are expected to have a solid experience in handling Operations – Wild related tasks
Ausbildung Industriemechaniker (d/w/m) – 2026 Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Key Accounts Executive - MT Applicants are expected to have a solid experience in handling Job related tasks
remote-jobserver Remote
Chef de Secteur RHF - Grand Est (H/F) Applicants are expected to have a solid experience in handling Job related tasks
Senior Digital Consumer Experience Manager, CDIO India BG/BU Engagement Team Applicants are expected to have a solid experience in handling CDIO India BG/BU Engagement Team related tasks
Associate Director, Data Strategy and Technology U.S. Applicants are expected to have a solid experience in handling Data Strategy and Technology U.S. related tasks
Assistant Procurement Manager - PC Global Collaborative Manufacturing Applicants are expected to have a solid experience in handling Job related tasks
Quality Labs Supervisor Applicants are expected to have a solid experience in handling Job related tasks
GA Home Care Engineering Lead Applicants are expected to have a solid experience in handling Job related tasks
Logistics Analytics Product Manager Applicants are expected to have a solid experience in handling Job related tasks
Customer Strategy & Planning Manager Personal Care, Beauty & Wellbeing Applicants are expected to have a solid experience in handling Beauty & Wellbeing related tasks
Junior Finance Manager Applicants are expected to have a solid experience in handling Job related tasks
Demand Creation Chef Applicants are expected to have a solid experience in handling Job related tasks
Shift Manager Applicants are expected to have a solid experience in handling Job related tasks
Business Intelligence Support (Temporal) Applicants are expected to have a solid experience in handling Job related tasks
Experience Design Lead (AI & Cross-Platforms) Applicants are expected to have a solid experience in handling Job related tasks