Contact Center Supervisor job opportunity at Serenity Mental Health Centers.

Home Jobs In United States Of America Tag: Job Contact Center Supervisor position at Serenity Mental Health Centers


Date2026-02-16T19:05:38.300Z bot
Serenity Mental Health Centers Contact Center Supervisor
Experience: 1-years
Pattern: Full-time
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loacation Farmers Branch, United States Of America
loacation Farmers Branch....United States Of America

Contact Center Supervisor – Mental Health Clinics  Location:  Las Colinas, TX Employment Type:  Full-Time  Compensation:  Competitive pay + growth opportunities  Lead a high-performing call center team delivering supportive, patient-first service in a growing healthcare organization.  This role is ideal for experienced call center leaders who know how to coach teams, manage performance metrics, and create calm, professional customer experiences — no healthcare background required.    About the Role  Supervise daily call center operations focused on quality, efficiency, and empathy  Coach and develop team members to meet service and performance standards  Ensure every caller receives a smooth, respectful, and supportive experience  Healthcare experience is not required —  we provide training.  Key Responsibilities  Lead and support a team delivering high-quality inbound call experiences  Coach team members on performance, communication, and service standards  Monitor KPIs and use data to improve call quality and efficiency  Address escalated calls with empathy, professionalism, and resolution focus  Maintain operational standards and compliance requirements  Foster a calm, productive, and accountable team environment    Requirements (Must-Haves)  Minimum 1 year of experience as a customer service or call center supervisor  Background in a call center or high-volume customer support environment  Proven ability to manage performance metrics and team goals  Strong communication skills and confidence leading conversations  Ability to remain calm under pressure and make sound decisions  Results-driven mindset with attention to detail    Nice-to-Haves  Healthcare, scheduling, or appointment-based call center experience  Experience supporting teams through change or growth  Passion for coaching and developing team members    Pay & Benefits  Competitive pay based on experience  Clear opportunities for advancement in a fast-growing organization  90% employer-paid medical, dental, and vision insurance  401(k) retirement plan  10 PTO days (15 after first year) + 10 paid holidays  Employee referral bonuses    About Serenity Healthcare  Serenity Healthcare uses advanced, evidence-based medical technology to help patients find lasting relief when traditional treatments haven’t worked. Our contact center teams play a critical role in ensuring patients feel supported, informed, and respected from their very first interaction.  Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening. 

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