Senior Digital Consumer Experience Manager, CDIO India BG/BU Engagement Team job opportunity at Unilever.

Home Jobs In India Tag: CDIO India BG/BU Engagement Team Senior Digital Consumer Experience Manager, CDIO India BG/BU Engagement Team position at Unilever


DatePosted 5 Days Ago bot
Unilever Senior Digital Consumer Experience Manager, CDIO India BG/BU Engagement Team
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CDIO India BG/BU Engagement Team

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degreeMBA
loacation Mumbai HO, India
loacation Mumbai HO....India

Job Position: Senior Digital Consumer Experience   Manage r,   CDIO India BG/BU Engagement Team Location: Mumbai About the Company   Hindustan Unilever is India’s leading consumer goods company across Beauty   &   Wellbeing,   Foods , Home Care, and Personal Care. Our brands reach millions of consumers every day and are built on deep consumer insight, strong purpose, and world-class execution.   Technology and data are central to how we design consumer experiences, build brands, and scale growth. We are investing aggressively in digital platforms, advanced analytics, and AI-led engagement to create meaningful, measurable, and future-ready consumer journeys.   Role Overview   This is a senior digital leadership role responsible for accelerating consumer experience transformation across the Beauty and Wellbeing portfolio. The role drives adoption of marketing technology, data platforms, AI-led engagement, and scalable digital capabilities to enable insight-driven and measurable consumer engagement.   The role sits at the intersection of digital product thinking, consumer experience strategy, technology architecture, and cross-functional execution. You will work closely with marketing, supply chain, finance, data, cybersecurity, enterprise architecture, and global platform teams.   The   objective   is to build scalable, secure, and intelligent consumer engagement platforms that deliver business impact at scale.   Key Responsibilities   1. Digital Consumer Experience and Martech Leadership   Lead deployment and integration of core digital and marketing technology platforms including DTC platforms, CRM, CDP, analytics, personalization engines, and consumer insight tools.   Partner with brand, media, and performance marketing teams to embed social-first, data-led, and platform-driven engagement models.   Scale capabilities across AI-driven personalization, 1:1 communication, chatbots, segmentation, and advanced analytics.   Design and   optimize   end-to-end consumer journeys across awareness, engagement, conversion, and loyalty for Beauty   &   Wellbeing .   Adapt global digital platforms and engagement models to the Indian market context.   2. Cross-Functional Leadership and Execution   Strong collaboration   across marketing, digital, supply chain, finance, data, cybersecurity, enterprise architecture, and external partners.   Drive senior stakeholder alignment, influence prioritization and investment decisions, and ensure disciplined execution.   Translate business   objectives   into clear digital roadmaps and measurable outcomes.   3. Governance, Data Privacy, and Digital Risk Management   Ensure all digital initiatives   comply with   data protection regulations, data governance standards, and cybersecurity requirements.   Establish governance across delivery quality, cost control, platform performance, and risk management.   Partner with cybersecurity and privacy teams on audits, vulnerability assessments, and compliance checkpoints.   Strengthen platform resilience and reduce operational and data risk exposure.   4. Capability Building and Knowledge Scaling   Build playbooks, frameworks, and best practices for digital engagement, platform adoption, and data-led decision making.   Upskill teams on digital products, emerging technologies, and modern ways of working.   Foster a culture of experimentation, speed, learning, and continuous improvement.   Required Experience and Qualifications   Bachelor’s or   Master’s degree in Technology , Engineering, Computer Science, or Business Administration.   Strong experience in digital transformation, digital product management, marketing technology, or large-scale digital programs.   E xposure to enterprise platforms such as SAP, Salesforce, Adobe, and modern Martech stacks.   Solid understanding of FMCG or consumer business processes across marketing, sales, supply chain, and finance.   Proven ability to lead complex, multi-stakeholder initiatives in matrixed organizations.   Key Skills and Capabilities   Digital product ownership and consumer experience design   Strategic and analytical thinking with strong business orientation   Deep understanding of enterprise platforms and data ecosystems   Expertise   in Martech, CRM, CDP, AI, and automation   Ability to translate technology investments into tangible business outcomes   Success Profile   Ability to bridge technology, marketing, and consumer strategy seamlessly   Track record   of driving scalable digital adoption and measurable impact   High curiosity, strong learning mindset, and comfort with experimentation   Strong interest in consumer   behavior , beauty and wellbeing categories, and digital ecosystem trends   Leadership Attributes   Strong consumer focus   Purpose-driven and service-oriented mindset   Intellectual curiosity and courage to challenge status quo   Agility and bias for action   Collaborative leadership style   Hindustan Unilever is committed to building an inclusive and diverse workplace. We encourage applications from candidates of all backgrounds and ensure equal opportunity throughout the hiring process.     Note: "All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent—please verify before proceeding."

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