Member Success Manager - German speaking job opportunity at Ten Lifestyle Group.

Home Jobs In South Africa Tag: Job Member Success Manager - German speaking position at Ten Lifestyle Group


Date2026-02-10T12:20:44.563Z bot
Ten Lifestyle Group Member Success Manager - German speaking
Experience: 5-years
Pattern: Full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeAssociate
loacation Cape Town, South Africa
loacation Cape Town....South Africa

We are excited to welcome a proactive German-speaking Member Success Manager to our dynamic team, where your primary mission will be to significantly enhance customer experiences while upholding our esteemed Ten 2030 Principles and Values. In this pivotal role, you will take charge of service delivery and the resolution of complaints, engaging in a collaborative effort across various departments to ensure that every member's experience is nothing short of excellent. As a vital point of contact for client inquiries, you will provide critical support to the Client Services team, particularly when it comes to addressing escalated issues that require a command of the German language. Your expertise will be essential not only in resolving issues but also in advocating for our members' needs, thereby fostering loyalty and trust. Your responsibilities extend to transforming dissatisfied customers into enthusiastic advocates for our brand, thereby playing a key role in our mission to elevate client relationships across Europe and the UK. In addition, you will closely collaborate with teams in Operations, Proposition, Product, and Global CX to drive meaningful and positive change in client experiences, ensuring that our services continually meet the evolving expectations of our valued members. Essential Duties & Responsibilities: Service Delivery   Actively receive and resolve complaints raised by members, adhering to service level agreements (SLAs) Maintain a complete understanding of corporate client SLAs and service deliverables Record all complaints accurately and propose enhancements to complaint handling processes Provide timely support for urgent complaints and escalations, ensuring fair and member-focused outcomes Participate in member success training and coaching sessions for Lifestyle Managers and Team Managers Client Services     Serve as a point of contact for client services, assisting with troubleshooting and improvement initiatives Interact with Europe & UK-based corporate clients, representing Member Experience in client meetings as needed Support the resolution of client-related complaints and feedback, collaborating closely with the Department Head Education/Experience At least a high school diploma or an equivalent qualification is required. Additional education in a relevant discipline is advantageous. Familiarity and proficiency in complaint resolution , especially within the entertainment and travel sectors, are considered beneficial. Knowledge, Skills & Abilities Fluency in German and English required; additional languages a plus. 3-5 years of travel industry experience preferred. minimum 3 years experience in complaint handling Strong verbal and written communication skills for effective interaction with clients and partners. Passionate about member/client advocacy and service excellence. Tactful and discreet in handling sensitive information. Practical problem-solving and common-sense application. Accountable and responsible conduct with self-motivation. Detail-oriented with strong time management and project management skills. Able to prioritize tasks effectively and ensure accuracy in work. Proficient in Microsoft Word and Excel; skilled in data analysis (pivot tables, lookup formulas) and creating presentations (PowerPoint). Quick learner of new IT systems (CRM tools, etc.) with strong business acumen. This position is a 40-hour work week - Monday - Friday 9am/10am - 6pm/7pm SAST Behavioral Expectations As Member Success Manager you will be expected to role model the behaviors associated with our values: Member Focused, Trustworthy, and Pioneering. This means approaching your work every day with a positive, solution-oriented, and supportive attitude.   Be curious, rigorous, and optimistic when approaching all tasks and challenges.   We encourage diverse philosophies, cultures and experiences.   We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs. 

Other Ai Matches

VIP Lifestyle Manager - Arabic & French Speaking Applicants are expected to have a solid experience in handling Job related tasks
Head of Service Support & Transformation Applicants are expected to have a solid experience in handling Job related tasks
Private Travel Manager | German-speaking Applicants are expected to have a solid experience in handling Job related tasks
Dedicated Lifestyle Manager - Arabic Speaking Applicants are expected to have a solid experience in handling Job related tasks
VIP向けコンシェルジュ Applicants are expected to have a solid experience in handling Job related tasks
Travel & Lifestyle Manager - Arabic Speaking | Overnight Applicants are expected to have a solid experience in handling Job related tasks
夜勤バイリンガルコンシェルジュ 在宅勤務可能 Applicants are expected to have a solid experience in handling Job related tasks
Travel Lifestyle Manager Applicants are expected to have a solid experience in handling Job related tasks
Part timer / IT サポート 日本語英語ビジネスレベル以上必須 Applicants are expected to have a solid experience in handling Job related tasks
Travel Consultant - French speaking Applicants are expected to have a solid experience in handling Job related tasks
Private Lifestyle Manager - Arabic Speaking Applicants are expected to have a solid experience in handling Job related tasks
旅行コンシェルジュ Applicants are expected to have a solid experience in handling Job related tasks
Head of Lifestyle Partnerships | EMEA Applicants are expected to have a solid experience in handling Job related tasks
Talent Development Specialist | Travel Applicants are expected to have a solid experience in handling Job related tasks
Cloud Security & Compliance Engineer Applicants are expected to have a solid experience in handling Job related tasks
Virtual Travel & Lifestyle Concierge - Danish Speaker Applicants are expected to have a solid experience in handling Job related tasks
Workforce Planning Analyst Applicants are expected to have a solid experience in handling Job related tasks
Travel Consultant - French speaking Applicants are expected to have a solid experience in handling Job related tasks
Reiseberater:in für exklusive Privatkunden Applicants are expected to have a solid experience in handling Job related tasks
Virtual Travel & Lifestyle Concierge - Danish Speaker Applicants are expected to have a solid experience in handling Job related tasks
Virtual Travel & Lifestyle Concierge - Finnish speaking Applicants are expected to have a solid experience in handling Job related tasks
Internship / IT Support Engineer 日本語英語ビジネスレベル以上必須 Applicants are expected to have a solid experience in handling Job related tasks
Customer Experience Manager Applicants are expected to have a solid experience in handling Job related tasks