Patient Support Specialist job opportunity at Serenity Mental Health Centers.

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Date2026-02-23T22:08:37.561Z bot
Serenity Mental Health Centers Patient Support Specialist
Experience: 2-years
Pattern: full-time
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loacation Peoria, United States Of America
loacation Peoria....United States Of America

Patient Support Specialist  Employment Type:  Full-Time  Experience Level:  Entry–Mid Level  Healthcare Experience:  Not Required (Paid Training Provided)  Make a real difference in people’s lives — bring your compassion, and we’ll provide the clinical training.  Serenity Healthcare is hiring  Patient Support Specialists  to work directly with patients receiving innovative mental health treatment. This role is ideal for individuals from customer service, hospitality, education, or caregiving backgrounds who thrive on helping others feel supported, safe, and understood.  💡  No medical experience required.  We provide paid training and national certification.    About the Role  As a Patient Support Specialist, you’ll support patients throughout their Transcranial Magnetic Stimulation (TMS) treatment — a non-invasive, FDA-approved therapy for depression and other mental health conditions. You’ll be a consistent, calming presence and play a key role in each patient’s care experience.    What You’ll Be Doing  Provide one-on-one support to patients during treatment sessions  Operate and monitor TMS equipment (training provided)  Encourage patients using positive tools such as journaling, goal-setting, and mindfulness  Accurately document sessions and communicate updates with clinical staff  Help create a welcoming, supportive, and respectful clinic environment    Who We’re Looking For  We value empathy, reliability, and strong people skills over prior healthcare experience. This role is a great fit if you come from:  Customer service, hospitality, retail, education, or caregiving roles  A people-facing environment where trust and emotional awareness matter    Requirements (Must-Haves)  2+ years of full-time professional experience (any industry)  Clear, professional verbal and written communication skills  High emotional intelligence, patience, and compassion  Dependable, punctual, and open to coaching and feedback  Authorized to work in the U.S.  Ability to pass a background check and drug screening    Why Join Serenity Healthcare?  At Serenity, your work directly helps people take back their lives. We invest in our team and provide real opportunities to grow.  Benefits Include:  90% employer-paid medical, dental, and vision insurance  401(k) retirement plan  10 PTO days (15 after one year) + 10 paid holidays  Advancement and promotion opportunities as we expand  Supportive, mission-driven culture where your work matters  About Serenity Healthcare   Serenity Healthcare is a national mental health provider delivering personalized, evidence-based care for patients who haven’t found success with traditional treatments. Using FDA-cleared TMS technology and a whole-person approach, we help individuals heal from depression, anxiety, PTSD, and more.  Serenity Healthcare is an Equal Opportunity Employer. All qualified applicants are encouraged to apply.   

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