Mortgage Regional Branch Manager (Charlotte, North Carolina) position at Zillow.| United States Of America

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Zillow Mortgage Regional Branch Manager (Charlotte, North Carolina)

Experience: 3-years

Pattern: full-time

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Charlotte-NC-S..........United States Of America

About the team As a Regional Branch Manager within Zillow Home Loans, you’ll be part of Zillow Group’s mortgage lending organization dedicated to making home financing more seamless by integrating lending directly into the Zillow and Premier Agent experience. Our purchase-focused teams partner closely with real estate agents, Premier Agent partners, and internal Zillow teams to support customers throughout their home buying journey. We value collaboration, continuous improvement, and a test-and-learn mindset as we build products, processes, and experiences that make getting a mortgage easier and more human. About the role This is an opportunity to grow your career as a Regional Branch Manager while helping expand Zillow Home Loans’ purchase-focused origination business within the Premier Agent ecosystem. In this role, you will lead a high-performing team of Loan Officers who support Premier Agents in your market and drive strong referral conversion. You will also deliver exceptional partner experiences while shaping how purchase mortgages are executed through Zillow and Premier in your region. You Will Get To: Recruit, hire, and onboard top-performing Premier Loan Officers while fostering a collaborative, high-achieving, purchase-focused team culture. Coach, mentor, and develop Premier Loan Officers through structured training, call reviews, and performance feedback aligned to Zillow Home Loans and the Premier Agent model. Drive loan performance and conversion optimization by monitoring pipeline health, pull-through, responsiveness, and service-level adherence across the region. Hold the team accountable to production, quality, and customer experience expectations using data, insights, and performance metrics. Partner closely with Premier Agents and internal Zillow teams to deliver a seamless, agent-centric customer experience and grow referral business. Oversee team capacity, coverage, and pipeline management to ensure consistent execution and strong customer outcomes. Support Premier Loan Officers on complex transactions, escalations, and exception scenarios to help successfully resolve suspended or at-risk loans. Stay informed on market trends and regulatory changes, ensuring team readiness and compliance across the region. Represent Zillow Home Loans in the market by building strong relationships with agents, partners, and the broader community. This role has been categorized as a Field position. “Field” employees perform the majority of their work in a specified geographic location set by their management team. Employees are expected to live within a reasonable commuting distance to their region and/or service area. ZG has not defined a reasonable distance and expects employees will use judgment in determining this for themselves and understand the implications regarding time commitment and cost of daily commute. In addition to a competitive base pay, employees in this role are eligible for incentive compensation and equity awards. Actual amounts will vary depending on experience, performance and location. Who you are 3+ years of mortgage sales leadership experience managing a team of Loan Officers in a high-growth, sales-driven environment. 5+ years of purchase mortgage origination experience as an active NMLS Loan Originator. Physically located in and working from North Carolina, and reside within 75 miles of Charlotte . Completion of the 20-hour SAFE Pre-Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test (National Component with Uniform State Content). Must have current active mortgage loan originator (MLO) state licenses in North Carolina and South Carolina. Demonstrated success leading purchase-focused origination teams and building referral relationships with real estate agents. Strong knowledge of mortgage lending regulations, policies, and industry best practices. Proven ability to manage priorities, drive results, and thrive in a fast-paced, performance-oriented environment. Excellent interpersonal and communication skills, with the ability to influence, coach, and build trust with agents, customers, and internal partners. Experience using CRM and loan origination systems (Salesforce and Encompass preferred). Willingness to travel in-market (approximately 5%) to engage with agents and expand referral networks. Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025 , and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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Mortgage Regional Branch Manager (Charlotte, North Carolina) job opportunity at Zillow.

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