Member Engagement Coordinator (scheduler) job opportunity at Vatica Health.

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Vatica Health Member Engagement Coordinator (scheduler)

Experience: General

Pattern: Full-time

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Alpharetta....United States Of America

The Member Engagement Coordinator serves a key role in helping to eliminate the deferment of preventive and/or routine care. This position works with our provider clients to optimize patient engagement. This position is responsible for conducting outreach (telephonic, text and email) to schedule and confirm appointments. Working in close collaboration with other internal teams, the Member Engagement Coordinator supports provider practices by reconciling rosters, performing patient outreach and other administrative tasks to ensure both telehealth and in-office appointments are kept; thereby ensuring the closure of gaps in care.  Responsibilities:  Direct member outreach via telephone, text, and email to engage patients for all assigned practices and providers.  Close coordination with practices to effectively leverage practice management systems, EMRs and other tools to obtain patient data and perform outreach. Adhere to all practice rules regarding documentation and access to various systems Appropriately document all dispositions in Vatica Health’s internal applications  Once visit is confirmed, complete all necessary steps to initiate Vatica encounter  Ensure that all HIPAA Privacy and Security requirements and responsibilities are constantly adhered to.  Experience with various EMR systems Provider office administrative experience  Proficiency in Microsoft Office products with specific experience using MS Excel-Intermediate Excel skills Excellent communication skills (verbal and written). Excellent customer service and problem-solving skills. Excellent organizational skills with the ability to multi-task. Competencies Action Oriented Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Identifies and seizes new opportunities. Collaborates Identifies and builds partnerships to meet shared goals. Readily partners with others to meet objectives and shares credit for contributions. Demonstrates cooperation that earns support of others. Communicates Effectively Exchanging ideas, knowledge, and data so that the message is received and understood with clarity and purpose. Leverages emotional intelligence to adapt to the emotions and intentions of others. Nimble Learning Active approach to learning using both successes and failures as opportunities. Seeks knowledge and resources, takes on new challenges, and experiments with new solutions. Situational Adaptability & Flexibility Adapts approach in real time to respond to different situations. Thinks quickly and readily adapts behavior in the moment. High level of versatility. Customer Focus Builds strong internal and external customer relationships and prioritizes customer-centric solutions. Identifies opportunities to serve customers and stakeholders more effectively.

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