Kundensupport (m/w/d) job opportunity at Backbone (BKBN).

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Date2025-04-23T10:45:12.000Z bot
Backbone (BKBN) Kundensupport (m/w/d)
Experience: General
Pattern: Full-time
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degreeGeneral
loacation Berlin, Germany
loacation Berlin....Germany

Über uns – Backbone (BKBN) Become part of Backbone’s (BKBN) unique adventure to disrupt an industry and contribute to the evolution of the way real estate marketing is produced. We are the leading real estate marketing software company, helping thousands of professionals seamlessly order and manage high-quality photoshoots, videos, and marketing content. As we scale toward our next big milestone, we’re looking for dedicated team members to help shape the next phase of our growth—driven by AI, deep customer understanding, and operational excellence. Deine Aufgaben: Du bist die erste Ansprechperson für unsere Kunden via Chat, Telefon und E-Mail . Du beantwortest Anfragen freundlich, lösungsorientiert und professionell. Du arbeitest eng mit anderen Teams wie Tech, Product und Sales zusammen, um Kundenfeedback weiterzugeben und Lösungen zu finden. Du dokumentierst Supportfälle und hilfst, unsere Prozesse kontinuierlich zu verbessern. Deutschkenntnisse (C1/C2) und Englisch mindestens auf B2-Niveau – du kannst sicher in beiden Sprachen kommunizieren. 2-3 Jahre Erfahrung im Kundensupport Du liebst es, Menschen zu helfen. Du arbeitest strukturiert, zuverlässig und bist ein echter Teamplayer. Technisches Grundverständnis und Spaß am digitalen Arbeiten.

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