Project Manager (Customer Operations) job opportunity at Volton.

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Date2026-02-02T14:19:28.408Z bot
Volton Project Manager (Customer Operations)
Experience: 5-years
Pattern: Full-time
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loacation Athens, Greece
loacation Athens....Greece

Volton Hellenic Energy SA – powering Greece with Electricity, Natural Gas, and Telecommunications through Orizon . We provide reliable solutions and build trusted relationships with our customers. Through innovative services , we meet today’s energy demands while preparing for the challenges of tomorrow. As Greece’s first multi-service provider , we seamlessly combine energy and telecoms , creating a unique ecosystem of value and convenience to our customers. Recognized for a 3rd consecutive year as a Great Place to Work , we are proud of our people and our culture of excellence. We are not just keeping up with the future – we are leading the way, setting the standard, and shaping what comes next.   Join Us! As part of its development  Volton  strengthens its human resources in Athens and seeks a Project Manager for its Customer Operations Division. The role reports directly to the Chief Customer Operations Officer. We are looking for a results-driven Project Manager to oversee and coordinate cross-functional initiatives across Customer Operations, ensuring the smooth delivery and production rollout of projects that enhance operational efficiency, effectiveness, and customer experience. Responsibilities Coordinate and govern cross-functional projects across Customer Operations functions (Contact Center, Customer Experience, Internal Telesales, Contract Management) Ensure timely, structured and effective delivery of initiatives aimed at improving team productivity, operational efficiency and service quality Actively collaborate with business stakeholders to define project scope, milestones, dependencies and success criteria Work closely with IT and technical teams throughout the full project lifecycle (requirements, implementation, testing, go-live, stabilization) Serve as the primary liaison between business and IT, ensuring clear alignment of requirements, priorities and expected outcomes Monitor project progress, risks and dependencies, providing clear status updates and escalation when required Support the successful integration of new solutions into production environments, driving adoption and operational readiness Bachelor’s degree in Business Administration, Engineering, Information Systems or a related field 2–5 years of experience in Project Management, preferably in customer operations, contact center, CX or service-driven environments Proven experience managing cross-functional projects involving both business and IT teams Familiarity with project management methodologies and tools (e.g. Jira, MS Project, Planner or equivalent) Strong ability to manage multiple initiatives simultaneously in a fast-paced environment Personal Skills Strong communication and stakeholder management skills Structured, analytical and solution-oriented mindset Ability to prioritize, coordinate and deliver under pressure High sense of ownership and accountability Team-oriented with the ability to bridge business and technology

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