Order to Cash Capability development senior expert job opportunity at Sanofi.

Home Jobs In Spain Tag: Job Order to Cash Capability development senior expert position at Sanofi


DatePosted 26 Days Ago bot
Sanofi Order to Cash Capability development senior expert
Experience: 7-years
Pattern: full-time
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degreeMaster's (M.A.)
loacation Barcelona, Spain
loacation Barcelona....Spain

Order to Cash Capability Development Senior Expert Location: Barcelona The O2C Capability Development senior expert reports to the O2C Transformation & Capability Development Lead and is responsible for building, developing, and maintaining the Order to Cash Academy. This role plays a critical part in expanding operational and strategic knowledge across Sanofi's O2C organization and partner functions. The position focuses on designing comprehensive learning programs, developing training materials, and ensuring continuous capability enhancement across the full Order to Cash scope (Customer Invoice to Cash and Order to Serve processes). Working closely with subject matter experts, key-users, operational teams, and key stakeholders, this role ensures that O2C capabilities are systematically developed and sustained to support the organization's transformation journey.  Key Responsibilities:   O2C Academy Development & Management   Design, build, and maintain the Order to Cash Academy as a comprehensive knowledge and learning hub  Develop curriculum and learning paths for different roles and levels within O2C organization  Create and maintain a library of training materials, process documentation, and knowledge resources  Establish academy governance, standards, and quality assurance processes  Define and track academy KPIs and measure learning effectiveness  Continuously evolve academy offerings based on business needs and feedback  Manage academy platforms, tools, and technology solutions    Training Program Design & Delivery   Design and deliver comprehensive onboarding programs for new O2C team members  Develop role-specific training programs for all O2C processes (Credit Management, Collections, Cash Application, AR Closing, Customer Master Data, Pricing, Claims & Disputes, Order Management)  Create training materials including presentations, e-learning modules, job aids, and process guides  Coordinate and deliver training sessions (virtual and in-person) across global hubs  Develop train-the-trainer programs to build internal training capacity  Support transition and deployment activities with targeted training interventions  Ensure training alignment with BOOM methodology and Business Operations standards    Capability Assessment & Development Planning   Develop capability development roadmaps aligned with transformation objectives  Design upskilling and reskilling programs to address identified gaps    Knowledge Management & Documentation   Coordinate knowledge management framework for O2C processes  Develop best practice repositories and lessons learned databases  Ensure documentation is accessible, current, and user-friendly  Implement knowledge sharing mechanisms (communities of practice, forums, event)    Stakeholder Engagement & Partnership   Partner with O2C operational teams, retained organizations, and hubs to understand capability needs  Collaborate with subject matter experts to develop accurate and relevant content  Build relationships with partner functions to ensure cross-functional awareness  Engage with Business Operations learning teams to leverage enterprise resources  Work with external training providers and vendors as needed  Gather feedback from learners and stakeholders to continuously improve offerings    Change Ambassador Network Support   Support the development and maintenance of K-users and change ambassadors network in partnership with GPLs and BSO teams  Provide training and resources to change ambassadors  Coordinate knowledge sharing sessions and community events  Enable peer-to-peer learning and collaboration across the network    Performance Tracking & Reporting   Track training completion rates, attendance, and learner satisfaction  Measure learning effectiveness through assessments and competency evaluations  Report on capability development progress to O2C Transformation & Capability Development Lead  Analyze training data to identify trends and improvement opportunities  Maintain training records and compliance documentation    Experience:   A minimum of 5-7 years of experience in Learning & Development, Training, or Capability Development roles  Experience in Pharmaceutical Industry, GBS/Shared Services, or Finance Operations environment preferred  Proven track record in designing and delivering training programs at scale  Experience building learning academies or centers of excellence would be an advantage  Strong Knowledge of Order to Cash, Finance, or Business Operations processes is highly desirable  Required skills & competencies:   Strong instructional design and adult learning principles expertise  Excellent content development skills (presentations, e-learning, documentation)  Experience with Learning Management Systems (LMS) and e-learning authoring tools  Project management skills to manage multiple training initiatives simultaneously  Strong facilitation and presentation skills for diverse audiences  Ability to translate complex processes into clear, accessible learning materials  Stakeholder management and collaboration skills across matrix organization  Analytical skills to assess capability gaps and measure training effectiveness  Creative problem-solving and innovation in learning approaches  Strong organizational skills and attention to detail  Excellent communication skills – written and oral  Ability to work independently and as part of a team  Adaptability and flexibility in fast-paced transformation environment  Education:   Bachelor's or Master's degree in Education, Instructional Design, Business Administration, or related field  Certification in Training & Development, Instructional Design, or Learning & Development (e.g., CPTD, ATD) would be preferable  Certification in e-learning tools (Articulate, Captivate, etc.) would be an advantage  Knowledge of BOOM methodology, Lean, or Six Sigma would be beneficial  Languages: Fluent in English    #LI-Hybrid #BarcelonaHub #SanofiHubs Pursue progress , discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com !

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