US Head of Respiratory Patient Experience job opportunity at Sanofi.

Home Jobs In United States Of America Tag: Job US Head of Respiratory Patient Experience position at Sanofi


DatePosted 24 Days Ago bot
Sanofi US Head of Respiratory Patient Experience
Experience: 7-years
Pattern: full-time
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degreeMBA
loacation Cambridge, MA, United States Of America
loacation Cambridge, MA....United States Of America

Job Title: US Head of Respiratory Patient Experience Location: Cambridge, MA About the Job Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs. The US Head of Respiratory Patient Experience is a senior strategic leader responsible for designing and orchestrating the end-to-end patient journey across the respiratory portfolio. This role drives innovation in patient-centric marketing, precision engagement, and omnichannel excellence. The leader will embed data-driven decision-making and human-centered design across cross-functional teams to deliver meaningful, measurable improvements in patient outcomes and experience. Reports to the US Franchise Head, Respiratory.  About Sanofi: We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives. ​ Main Responsibilities   Own and Operationalize the End-to-End Patient Journey  Lead deep, data-driven journey mapping to uncover unmet needs, pain points, and decision moments.  Align R&D, Medical, Market Access, Patient Support Services, and Digital teams around a unified journey framework.  Own the patient KPIs, identify success measures and create feedback loop for continuous improvement.  Promote customer experience design as a core marketing capability.  Encourage field immersion and insight programs to keep marketers close to patients.  Lead Alliance cross-functional planning and execution  Build and maintain a patient forum   Manage the franchise patient ambassador program  Insight-Driven Decision Making  Foster a culture of data fluency and performance mindset.  Leverage real-time data and predictive analytics to inform engagement strategies.  Champion test-and-learn experimentation across marketing teams.  Omnichannel Excellence  Build next-generation omnichannel strategy and partner with marketers and US Go-To-Market-Capabilities, GTMC, to deliver personalized content   Partner with Digital and GTMC to activate data across channels (email, rep-triggered, paid media, etc.).  Invest in digital and omnichannel proficiency for marketers.  Precision Engagement (Patient)  Design AI-powered, behaviorally informed strategies for patient acquisition and engagement.  Integrate behavioral science into targeting and messaging frameworks.  Build and operationalize strategies to find and engage patients based on in-depth understanding of their journey  Retention & Adherence Strategy  Apply behavioral design to maximize adherence drivers and minimize barriers.  Serve as key liaison with Public Affairs, Patient Advocacy, and Patient Support Services.  External Innovation & Trends  Bring outside-in thinking through competitive insights and external experimentation.  Monitor emerging trends in patient experience, digital health, and engagement.  Journey Orchestration & Experience Design  Lead human-centered design initiatives to improve experience across touchpoints.  Develop non-branded value content (e.g., affordability, mental health, prescribing simplification).  About You Qualifications   Education: Bachelor’s degree required; advanced degree (MBA, MPH, PharmD, or similar) strongly preferred.  Experience: 7+ years in pharmaceutical, healthcare or direct to consumer industry. Respiratory therapeutic area experience is considered to be an asset.  Key Proficiencies:   Strategic leadership and cross-functional alignment  Journey mapping and behavioral insight application  Omnichannel and digital marketing expertise  Data analytics and performance optimization  Human-centered design and experience strategy  Strong communication and stakeholder engagement  Why Choose Us?   Bring the miracles of science to life alongside a supportive, future-focused team.  Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.  Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.  Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.  Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. #GD-SG  #LI-GZ         #LI-Onsite #vhd Pursue progress , discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com ! US and Puerto Rico Residents Only Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. North America Applicants Only The salary range for this position is: $206,250.00 - $343,750.00 All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK .

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