HPC Technical Account Manager job opportunity at NVIDIA.

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DateMore Than 30 Days Ago bot
NVIDIA HPC Technical Account Manager
Experience: 8-years
Pattern: full-time
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degreeBachelor's (B.A.)
loacation US, CA, Santa Clara, United States Of America
loacation US, CA, Santa ..........United States Of America

We are seeking a motivated HPC Technical Account Manager or hardware engineer with soft skills, passionate about HPC data center technologies, comfortable working with enterprise customers to provide comprehensive solutions for sophisticated installations, maintenance, and operations for a broad scope of groundbreaking products. You will be a main point of contact for our customers;   assisting   them with technical inquiries, debugging, and resolving their issues.     As a member of our TAM team, you are a meticulous, proficient communicator who is fundamentally interested in helping our customers succeed, taking ownership in resolving issues, and ensuring   a high level   of customer satisfaction is   maintained   and delivered. A significant part of the role is interacting with engineering, marketing, and   support   teams regularly.     What you will be doing:     Work with NVIDIA enterprise customers to resolve sophisticated technical issues and customer concerns through meticulous research and reproduction for customers installing our products with a focus on next-generation AI, and HPC server technologies.     Own and resolve customer issues during installation, operation,   maintenance   or product application.     Work with the latest hardware (e.g.   GPUs, AI accelerators, high-speed interconnects) and software technologies such as ML frameworks and tools like Spark, Kubernetes, and Ceph.     Bring independent analysis, communication, and problem-solving skills to improve customers' experiences.     Be a technical resource, develop, re-define, and document standard methodologies to share with internal teams (support / R&D) for support processes and improvements.     What we need to see:     8+ years in providing in-depth customer support and   debugging for   hardware and software products.     Profound knowledge and experience with Linux and Networking (LFCS / RHCSA)     Bachelors degree or equivalent experience Expertise   with data center virtualization (VMWARE, Docker, Kubernetes) concepts and trends.     Exceptional interpersonal skills with the ability to   maintain   and lead the overall resolution for any critical issue raised by our customers, under all circumstances.     Superb communication and presentation/oral skills     Strong organizational skills and able to prioritize / multi-task easily with limited supervision.     Ways to stand out from the crowd:     Experience troubleshooting, debugging, and solving problems in large-scale HPC network environments     Experience as a developer and/or support escalation team member for large enterprise customers or service providers.     Scripting in Python, bash, Ansible,   yaml ,   etc …     Background with developing or debugging AI and data analytics software.         Widely considered to be one of   the technology   world’s most desirable employers, NVIDIA offers highly competitive salaries and a comprehensive benefits package. As you plan your future, see what we can offer to you and your family   www.nvidiabenefits.com/   Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 168,000 USD - 258,750 USD for Level 4, and 200,000 USD - 322,000 USD for Level 5. You will also be eligible for equity and benefits . Applications for this job will be accepted at least until January 13, 2026. This posting is for an existing vacancy.  NVIDIA uses AI tools in its recruiting processes. NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

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