Key Account Support Engineer job opportunity at Entrata.

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Entrata Key Account Support Engineer
Experience: 3-years
Pattern: remote
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Support Engineering

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degreeBachelor's (B.Sc.)
United States Of America

The #Key Account Support #Engineer provides advanced technical assistance to our customers' technical and non-technical staff, including high level admins who utilize and support our suite of property management solutions. Our solutions incorporate property #accounting, purchasing, facilities, and leasing data into the industry's most comprehensive property management software available. Our solutions utilize complex #technologies and the associated issues require deep technical expertise and excellent problem solving and communication skills to resolve. __ You will provide professional business-to-business customer service to our customers, with awareness of the critical nature of these solutions to our Entrata HelpDesk customers who are using them. Using best practices in troubleshooting, communication and problem resolution, you will ensure that any reported problems as well as issues that you anticipate are resolved in an efficient and effective manner. These interactions must leave customers feeling impressed with how smoothly concerns are addressed when they encounter problems with our #software. You must be able to recognize the differences in the practices and cultures we support and behave accordingly to strengthen our relationships with our international clients. __ You will work closely with other Key Account #Support Engineers (KASE’s) and with colleagues across the company to collaborate on behalf of the customer and will accelerate issues toward timely resolution and provide the customer with timely and complete communication along the way. As a general subject matter expert, you will mentor other KASEs as well as collaborate and consult with your peers within your areas of expertise. You will model excellence in all facets of your work and help other KASE’s to be successful by mentoring and coaching.​ __ You will also work closely with teams outside of #Technical Support including #Product, R&D, and Training to ensure we holistically address customer needs.Provide root cause correction, not just symptom relief. Ensure that all facets of the problem are evaluated to eliminate recurrence of the issue. Exemplify tenacity in resolving core issues that fully resolve problems, and assist peers in doing the same. __ Provide training to colleagues in real time as you perform your work and assist them in being successful in their roles. Develop training materials, best practice documentation, and other resources that will help others, including customers, to be more successful with our products.

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Key Account Support Engineer Applicants are expected to have a solid experience in handling Support Engineering related tasks