Customer Engineer, North America Market job opportunity at Aircall.

Home Jobs In United States Of America Tag: Customer Experience – 13009 - Onboarding Customer Engineer, North America Market position at Aircall


bot
Aircall Customer Engineer, North America Market
Experience: 8 Years
Pattern: hybrid
Country:
apply Apply Now
Salary:
Status:

Customer Experience,13009 - Onboarding

Copy Link Report
degreeBachelor's (B.Sc.)
loacation Seattle Office, United States Of America
loacation Seattle Office....United States Of America

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.About the Role:Customer Engineers (CEs) are the technical drivers of customer success at Aircall. They ensure that what we sell becomes what customers use — and what they use becomes what they grow. CEs own the onboarding, activation, and technical adoption journey, ensuring every customer realises measurable value from Aircall’s platform. They combine deep product and integration expertise with strong communication skills, structured project management, and commercial awareness. This is a customer-facing, proactive, and high-impact role — designed for those who can translate complex technology into clear outcomes and act as trusted advisors from implementation through expansion.This role can be based in our New York, San Francisco, or Seattle office. The in-office expectations would be 3 days per week. \nKey ResponsibilitiesOwn Customer ActivationYou’ll lead the technical onboarding for new customers - configuring integrations, enabling features, and guiding them to first value with confidence and clarity. Your goal: fast, frictionless activation and a confident go-live experience that sets the foundation for long-term success.Drive Adoption and GrowthBeyond launch, you’ll help customers unlock the full potential of Aircall. You’ll monitor product usage, identify adoption opportunities, and host enablement sessions or office hours to deepen engagement. You’ll ensure customers understand - and use - the capabilities that make a real impact, including our AI-driven features. This might require supporting our customers in building or owning the implementation of advanced services with low-code solutions or scripts on the basis of a professional services catalog.Manage Renewals and Value RealizationIn close partnership with Account Managers, you’ll bring a technical lens to the renewal process. You’ll validate system health, ensure adoption goals are met, and demonstrate ROI through clear value metrics. Your partnership helps ensure customers renew confidently, knowing Aircall powers measurable outcomes.Lead Add-On ActivationsWhen customers purchase new modules - such as AI Assist Pro or advanced analytics -  you’ll oversee the setup and activation, ensuring features are properly configured, adopted, and delivering value from day one.Proactively Monitor and Support Your PortfolioEach week, you’ll review customer health signals, product telemetry, and usage trends. You’ll reach out before issues arise — to coach, consult, and prevent risk — ensuring every customer feels guided, not reactive.Manage Customer EscalationsWhen critical or tactical issues surface, you’ll act as the project manager - coordinating Support, Product, and Engineering to ensure a fast, transparent resolution. You’ll handle a handful of structured escalations each quarter and use those moments to strengthen trust and process maturity.Collaborate Across the BusinessYou’ll partner daily with Account Managers, Support, and Solutions Engineers to deliver a seamless customer journey. Your insights will feed product improvements, influence roadmaps, and help shape how Aircall scales customer value.Qualifications : Technical Fluency- Deep understanding of SaaS architectures, APIs, webhooks, integrations, and cloud environments.- Confident configuring and troubleshooting customer environments (CRM, analytics, automation, communication stacks).- Able to read technical documentation, identify integration blockers, and drive resolution with minimal supervision.Customer Orientation- Highly empathetic and outcome-focused — measures success by customer value, not by ticket closure.- Able to balance short-term problem-solving with long-term adoption and success planning.- Communicates technical information clearly to both technical and non-technical audiences.- Execution Excellence- Structured, detail-oriented, and disciplined in delivery.- Manages multiple implementations simultaneously without sacrificing quality or responsiveness.- Strong project management and stakeholder alignment skills; capable of driving accountability on both sides.Commercial Awareness- Understands how technical adoption connects to revenue — renewals, expansions, and customer advocacy.- Partners seamlessly with AMs, ensuring data-driven insight feeds into renewal and upsell planning.- Comfortable contributing to value discussions and supporting commercial conversations with factual adoption data.- Collaboration & Influence- Works fluidly across SE, AM, Support, and Product functions.- Acts as the connective tissue between technical delivery and business outcomes.- Brings solutions, not just escalations — always seeks to simplify and improve.Experience & Background- 4–8 years in a customer-facing technical role (Customer Engineer, Technical Account Manager, Implementation Specialist, or similar).- Proven experience leading SaaS implementations and driving product adoption in mid-market or enterprise environments.- Strong technical background: API integrations, cloud tools, or customer data platforms.- Demonstrated ability to manage multiple customers with different levels of technical maturity.- Exceptional communication and presentation skills.Key Metrics of SuccessTime-to-Value (TTV): % of customers activated within target window.Adoption Depth: Feature usage, seat activation, AI and integration adoption rates.Customer Health: Reduction in risk signals, increased utilisation.Commercial Enablement: Renewal rate, expansion influence, and value proof contributions.Why This Role MattersCustomer Engineers sit at the center of Aircall’s customer experience. They ensure the technology works, the value is realized, and the relationship grows. They are not reactive troubleshooters — they are technical strategists who build trust, enable adoption, and translate great technology into real business outcomes.At Aircall, a great CE doesn’t just implement — they educate, anticipate, and elevate every customer interaction.\n$80,000 - $90,000 a yearThis is not including a 20,000 bonus and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, location, qualifications, and experience.\nWhy join us????? Key moment to join Aircall in terms of growth and opportunities????‍♀️ Our people matter, work-life balance is important at Aircall???? Fast-learning environment, entrepreneurial and strong team spirit???? 45+ Nationalities: cosmopolite & multi-cultural mindset???? Competitive salary package & benefitsDE&I Statement: At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.

Other Ai Matches

Forward Deployed Engineer Applicants are expected to have a solid experience in handling Sales & Partnerships – 12010 - Solution Engineering related tasks
Global Events Manager Applicants are expected to have a solid experience in handling Marketing – 11003 - Demand Generation related tasks
Information Security Manager Applicants are expected to have a solid experience in handling Engineering – 13014 - Infrastructure related tasks
Director, Forward Deployed Engineering & AI GTM Lead Applicants are expected to have a solid experience in handling Sales & Partnerships – 12010 - Solution Engineering related tasks
Solutions Engineer, LATAM Market Applicants are expected to have a solid experience in handling Sales & Partnerships – 12010 - Solution Engineering related tasks
Senior Manager, AI Marketing Initiatives Applicants are expected to have a solid experience in handling Marketing – 11003 - Demand Generation related tasks
Senior Software Engineer Electron Applicants are expected to have a solid experience in handling Engineering – 13001 - Engineering related tasks
remote-jobserver Remote
Senior Manager, Number Operations Applicants are expected to have a solid experience in handling Customer Experience – 12007 - Porting related tasks
Forward Deployed Engineer Applicants are expected to have a solid experience in handling Sales & Partnerships – 12010 - Solution Engineering related tasks
FP&A Analyst Applicants are expected to have a solid experience in handling G&A – 14001 - Finance related tasks
Product Marketing Intern - (6 months) Applicants are expected to have a solid experience in handling Marketing – 11003 - Demand Generation related tasks
Senior Infrastructure Engineer Applicants are expected to have a solid experience in handling Engineering – 13014 - Infrastructure related tasks
remote-jobserver Remote
Senior / Staff Business Systems Analyst Applicants are expected to have a solid experience in handling G&A – 14015 - Business Systems related tasks
Senior IT Operations Manager Applicants are expected to have a solid experience in handling Engineering – 14017 - Core Tech IT related tasks
Senior Software Engineer, AI Applicants are expected to have a solid experience in handling Engineering – 13001 - Engineering related tasks
Senior Software Engineer Applicants are expected to have a solid experience in handling Engineering – 10001 - Communications Platform related tasks
Software Engineer Applicants are expected to have a solid experience in handling Engineering – 13001 - Engineering related tasks
AI Productivity Engineer Applicants are expected to have a solid experience in handling Engineering – 13014 - Infrastructure related tasks
Director of Product Marketing & Customer Marketing Applicants are expected to have a solid experience in handling Marketing – 11004 - Product Marketing related tasks
Account Executive , DACH market - Berlin Applicants are expected to have a solid experience in handling Sales & Partnerships – 12001 - Account Executives related tasks
GTM Enablement Intern Applicants are expected to have a solid experience in handling Sales & Partnerships – 12012 - GTM Enablement related tasks
Partnerships Development Intern, Italian market Applicants are expected to have a solid experience in handling G&A – 14024 - Business Partnering related tasks
Software Engineer Applicants are expected to have a solid experience in handling Engineering – 13001 - Engineering related tasks