Head of Operations job opportunity at Teleport.

Home Jobs In India Tag: Operations Head of Operations position at Teleport


bot
Teleport Head of Operations
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Operations

Copy Link Report
degreeBachelor's (B.Sc.)
loacation Shenzhen, Guangdong Province,, India
loacation Shenzhen, Guan..........India

Key Responsibilities 1. End-to-End Operations Management & Optimization: Monitor end-to-end contract KPI performance and take ownership to control financial penalties incurred from clients due to service failures such as delays or non-compliant timestamp uploads. Establish, refine, and oversee the implementation of SOPs covering all segments: first-leg pickup, ECC (Export Customs Clearance), trucking service, air transportation, transit coordination, ICC(destination customs clearance), and last-mile delivery. Collaboration with airlines, optimizing flight capacity management, focusing on continuous improvement of Load Factors. Systematically analyze operational data to identify bottlenecks and risks within the entire chain, continuously driving process optimization to enhance overall efficiency. 2. Solution Review & Validation: Actively participate in the development of customized logistics solutions for key accounts. Review and validate the rationality, feasibility, and reliability of proposed operational plans from an execution standpoint. Ensure the smooth achievement of KPIs throughout the service delivery phase for solutions that have been implemented. 3. Team Leadership & Development: Lead, motivate, and develop a professional operations team, to build a high performance operation team. Define team roles and objectives, conduct performance appraisals, provide skills training, and build a talent pipeline to foster a high-performance, customer-focused, collaborative team culture. 4. Customer Service & Exception Handling: Act as the primary point of escalation for major operational exceptions and customer complaints. Develop contingency plans, respond swiftly to resolve issues, and maximize customer satisfaction. Proactively monitor operational performance to minimize client penalties related to transit time breaches and incomplete or untimely time stamps updates, directly contributing to client retention and profitability. Collaborate closely with Sales and Customer Success departments to gain a deep understanding of cross-border e-commerce clients' business needs and pain points, ensuring operational services meet or exceed expectations. 5. Supplier & Partner Management: Manage the selection, negotiation, and performance evaluation of suppliers and partners, including airlines, ground handling agents, trucking companies, customs brokers, and overseas agents. Establish a supplier performance evaluation system, optimize the supplier base, and ensure service quality and cost competitiveness across all operational segments. 6. Cost & Quality Control: Meticulously manage operational costs, including but not limited to trucking cost, ground handling fees, customs brokerage fees, and warehousing costs, assisting the Finance department with cost analysis and profit calculations. Implement a comprehensive quality management system to reduce error rates and cargo damage, ensuring consistent and reliable service quality. 7. Systems & Technology Support: Actively participate in the implementation and optimization of Teleport logistics information systems (SK, One Teleport, Teleport Core), coordinate with the Products team for the system integration with Key Accounts, ensuring they effectively support requirements for end-to-end visibility, data analysis, and automated operations.

Other Ai Matches

Head of Operations Applicants are expected to have a solid experience in handling Operations related tasks