Application Tech Support Practitioner job opportunity at Accenture Plc.

Home Jobs In India Tag: Information Technology Operations Application Tech Support Practitioner position at Accenture Plc


bot
Accenture Plc Application Tech Support Practitioner
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Information Technology Operations

Copy Link Report
degreeBachelor's (B.Sc.)
loacation Gurugram, India
loacation Gurugram....India

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, French Language Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns with precision, and ensuring that our systems operate seamlessly. You will leverage your communication skills to provide exceptional support, ensuring that client issues are accurately defined and resolved through your comprehensive product knowledge. Your commitment to quality will be evident as you work diligently to maintain the high standards of our world-class systems, fostering positive client relationships and enhancing user satisfaction throughout your interactions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of support processes to enhance service delivery. - Provide training and guidance to junior team members to foster their growth and understanding of service desk operations. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, French Language, Service Desk Voice Support. - Good To Have Skills: Experience with ITIL framework and best practices. - Strong understanding of incident management and ticketing systems. - Ability to troubleshoot and resolve technical issues effectively. - Excellent verbal and written communication skills to interact with clients and team members. Additional Information: - The candidate should have minimum 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full time education is required.

Other Ai Matches

Delivery Operations Associate Manager Applicants are expected to have a solid experience in handling Service Delivery related tasks
ITSM PMO Support Analyst Applicants are expected to have a solid experience in handling Business & Technology Integration related tasks
Customer Contact Comms New Associate-Messaging Applicants are expected to have a solid experience in handling Customer Services related tasks
Quality Assurance Analyst Applicants are expected to have a solid experience in handling Performance & Quality related tasks
I&F Decision Sci Practitioner Specialist Applicants are expected to have a solid experience in handling AI & Data related tasks
Int Controls & Compliance Analyst Applicants are expected to have a solid experience in handling Risk & Compliance related tasks
Office and Facility Coordinator Applicants are expected to have a solid experience in handling Workplace Management & Service Solutions related tasks
Record to Report Ops Analyst Applicants are expected to have a solid experience in handling Business Process Delivery related tasks
Delivery Operations Senior Analyst Applicants are expected to have a solid experience in handling Service Delivery related tasks
S&C GN - MC - Industry X - Product & Platform Engineering – Consultant Applicants are expected to have a solid experience in handling Consulting related tasks
Junior Software Engineer in Athens or Thessaloniki Applicants are expected to have a solid experience in handling Software Engineering related tasks
Order to Cash Operations Analyst Applicants are expected to have a solid experience in handling Business Process Delivery related tasks
Custom Software Engineer Applicants are expected to have a solid experience in handling Software Engineering related tasks
Order to Cash Operations Associate Applicants are expected to have a solid experience in handling Business Process Delivery related tasks
#ACN S&C GN - SC&O – SC Digital Oracle- Manager Applicants are expected to have a solid experience in handling Consulting related tasks
Order to Cash Operations Analyst Applicants are expected to have a solid experience in handling Business Process Delivery related tasks
Inbound Sales Representative Associate Applicants are expected to have a solid experience in handling Sales as a Service related tasks
Senior Python Engineer Applicants are expected to have a solid experience in handling Software Engineering related tasks
Order to Cash Operations Senior Analyst Applicants are expected to have a solid experience in handling Business Process Delivery related tasks
Inbound Sales Representative Associate Applicants are expected to have a solid experience in handling Sales as a Service related tasks
Order to Cash Operations Senior Analyst Applicants are expected to have a solid experience in handling Business Process Delivery related tasks
Customer Contact Comms Associate Applicants are expected to have a solid experience in handling Customer Services related tasks
Business Architect Applicants are expected to have a solid experience in handling Software Engineering related tasks