Application Tech Support Practitioner job opportunity at Accenture Plc.

Home Jobs In India Tag: Information Technology Operations Application Tech Support Practitioner position at Accenture Plc


bot
Accenture Plc Application Tech Support Practitioner
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Information Technology Operations

Copy Link Report
degreeBachelor's (B.Sc.)
loacation Gurugram, India
loacation Gurugram....India

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Japanese Language, Service Desk Voice Support Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide efficient service desk voice support. - Deliver exceptional Japanese language support. - Maintain client satisfaction through effective communication. - Troubleshoot and resolve technical issues promptly. - Document and escalate complex problems for resolution. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Japanese Language, Service Desk Voice Support. - Strong understanding of IT service desk operations. - Experience in troubleshooting software and hardware issues. - Knowledge of incident management and ticketing systems. - Excellent communication and customer service skills. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full-time education is required.

Other Ai Matches

Record to Report Ops Analyst Applicants are expected to have a solid experience in handling Business Process Delivery related tasks
Infra Tech Support Practitioner Applicants are expected to have a solid experience in handling Information Technology Operations related tasks
Custom Software Engineer Applicants are expected to have a solid experience in handling Software Engineering related tasks
Custom Software Engineer Applicants are expected to have a solid experience in handling Software Engineering related tasks
Custom Software Engineer Applicants are expected to have a solid experience in handling Software Engineering related tasks
Order to Cash Operations Associate Applicants are expected to have a solid experience in handling Business Process Delivery related tasks
Senior Software Engineer (Backend & Cloud Services) Applicants are expected to have a solid experience in handling Software Engineering related tasks
Application Security Consultant Applicants are expected to have a solid experience in handling Security related tasks
Quantity Surveying Associate Applicants are expected to have a solid experience in handling Infrastructure & Capital Projects related tasks
Business Transformation Manager Applicants are expected to have a solid experience in handling Performance & Quality related tasks
Inbound Sales Representative Associate Applicants are expected to have a solid experience in handling Sales as a Service related tasks
Order to Cash Operations Senior Analyst Applicants are expected to have a solid experience in handling Business Process Delivery related tasks
Business Architect Applicants are expected to have a solid experience in handling Software Engineering related tasks
Campaign Management Associate Applicants are expected to have a solid experience in handling Marketing & Communications related tasks
Delivery Operations Analyst Applicants are expected to have a solid experience in handling Service Delivery related tasks
Custom Software Engineer Applicants are expected to have a solid experience in handling Software Engineering related tasks
Order to Cash Operations Senior Analyst Applicants are expected to have a solid experience in handling Business Process Delivery related tasks
AI/ML Computational Science Sr Manager Applicants are expected to have a solid experience in handling AI & Data related tasks
Customer Contact Comms Senior Analyst-Voice Applicants are expected to have a solid experience in handling Customer Services related tasks
Custom Software Engineer Applicants are expected to have a solid experience in handling Software Engineering related tasks
Business Advisory Associate Applicants are expected to have a solid experience in handling Service Delivery related tasks
Inbound Sales Representative Associate Applicants are expected to have a solid experience in handling Sales as a Service related tasks
Associate Director Data Privacy Applicants are expected to have a solid experience in handling Legal & Commercial Services related tasks