Customer Contact Comms Specialist-Voice job opportunity at Accenture Plc.

Home Jobs In India Tag: Customer Services Customer Contact Comms Specialist-Voice position at Accenture Plc


bot
Accenture Plc Customer Contact Comms Specialist-Voice
Experience: General
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Customer Services

Copy Link Report
degreeBachelor's (B.Sc.)
loacation Gurugram, India
loacation Gurugram....India

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Specialist Qualifications:Any Graduation Years of Experience:7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Customer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for? •Ability to establish strong client relationship •Written and verbal communication •Collaboration and interpersonal skills •Thought leadership •Strong analytical skills Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • May create new solutions, leveraging and, where needed, adapting existing methods and procedures • The person would require understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor • May interact with peers and/or management levels at a client and/or within Accenture • Guidance would be provided when determining methods and procedures on new assignments • Decisions made by you will often impact the team in which they reside • Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts

Other Ai Matches

Business Advisory Analyst Applicants are expected to have a solid experience in handling Service Delivery related tasks
Procure to Pay Operations Associate Applicants are expected to have a solid experience in handling Business Process Delivery related tasks
Order to Cash Operations Associate-Voice Applicants are expected to have a solid experience in handling Business Process Delivery related tasks
Sales Prog & Incentive Mgmt Analyst Applicants are expected to have a solid experience in handling Sales Enablement related tasks
Financial Plan & Analysis Senior Analyst Applicants are expected to have a solid experience in handling Finance related tasks
Application Tech Support Practitioner Applicants are expected to have a solid experience in handling Information Technology Operations related tasks
Custom Software Engineer Applicants are expected to have a solid experience in handling Software Engineering related tasks
Custom Software Engineer Applicants are expected to have a solid experience in handling Software Engineering related tasks
Inbound Sales Representative Associate Applicants are expected to have a solid experience in handling Sales as a Service related tasks
S&C Global Network - AI - Life Sciences -Data Science Consultant Applicants are expected to have a solid experience in handling Analytics and Insights related tasks
Azure Cloud Developer Applicants are expected to have a solid experience in handling Software Engineering related tasks
Application Support Engineer Applicants are expected to have a solid experience in handling Software Engineering related tasks
AI / ML Engineer Applicants are expected to have a solid experience in handling AI & Data related tasks
Security Architect Applicants are expected to have a solid experience in handling Security related tasks
AI / ML Engineer Applicants are expected to have a solid experience in handling AI & Data related tasks
*AWS DevOps Engineer* Applicants are expected to have a solid experience in handling Solution Architecture & Planning related tasks
Bid Manager Applicants are expected to have a solid experience in handling Sales Enablement related tasks
Record to Report Ops Specialist Applicants are expected to have a solid experience in handling Business Process Delivery related tasks
Custom Software Engineer Applicants are expected to have a solid experience in handling Software Engineering related tasks
Record to Report Ops Analyst Applicants are expected to have a solid experience in handling Business Process Delivery related tasks
Insurance Operations Associate Applicants are expected to have a solid experience in handling Business Process Delivery related tasks
Custom Software Engineer Applicants are expected to have a solid experience in handling Software Engineering related tasks
Inbound Sales Representative Associate Applicants are expected to have a solid experience in handling Sales as a Service related tasks