Application Tech Support Practitioner job opportunity at Accenture Plc.

Home Jobs In India Tag: Information Technology Operations Application Tech Support Practitioner position at Accenture Plc


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Accenture Plc Application Tech Support Practitioner
Experience: General
Pattern: full-time
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Information Technology Operations

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degreeBachelor's (B.Sc.)
loacation Gurugram, India
loacation Gurugram....India

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide timely and effective service desk voice support. - Troubleshoot and resolve technical issues reported by clients. - Document all support interactions and solutions accurately. - Collaborate with team members to enhance service desk operations. - Stay updated on industry trends and best practices for service desk management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support. - Strong understanding of ITIL framework and service desk processes. - Experience in using service desk tools like ServiceNow or Remedy. - Knowledge of incident management, problem management, and change management processes. - Excellent communication and customer service skills. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - This position is based at our Jaipur office. - A 15 years full-time education is required.

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