Application Tech Support Practitioner job opportunity at Accenture Plc.

Home Jobs In India Tag: Information Technology Operations Application Tech Support Practitioner position at Accenture Plc


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Accenture Plc Application Tech Support Practitioner
Experience: General
Pattern: full-time
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Information Technology Operations

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degreeBachelor's (B.Sc.)
loacation Gurugram, India
loacation Gurugram....India

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Software Defined Network and Operations Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring the seamless operation of our world-class systems. You will utilize your exceptional communication skills to provide clarity and support, while leveraging your deep product knowledge to design effective resolutions. Your commitment to quality will be evident as you work diligently to maintain high standards in service delivery and client satisfaction. Roles & Responsibilities: -Flexible to work in 24x7 rotational shifts, including weekend Excellent communication Skills Expected to be an SME. - Collaborate and manage the team to perform. Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions to enhance team capabilities and knowledge sharing. - Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: Must to Have Skills: Proficiency in. - Strong analytical skills to assess and resolve technical issues. - Experience with network configuration and management tools. Ability to work collaboratively in A team-oriented environment. - Familiarity with troubleshooting methodologies and best practices. Mandatory Basic Networking Skills : Routing & Switching (CCNA, JNCIA equivalent) -Must to Have Skills (Minimum 1 or more): Cisco Viptela, Cisco Meraki, Juniper MIST, Prisma SDWAN, Fortinet SDWAN, CATO SDWAN, Versa SDWAN, HPe Silver peak Good to Have Skills : BGP, OSPF, HSRP, VRRP, STP, SVI, VTP Good to Have knowledge on Skills : Cloud Networking, Automation, Wireless, Firewalls Additional Information: - The candidate should have minimum 12 years of experience in Software Defined Network and Operations. - This position is based at our Gurugram office. - A 15 years full time education is required.

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