Order to Cash Operations Associate-Voice job opportunity at Accenture Plc.

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Accenture Plc Order to Cash Operations Associate-Voice
Experience: General
Pattern: full-time
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Business Process Delivery

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degreeBachelor's (B.Sc.)
loacation Gurugram, India
loacation Gurugram....India

Skill required: Order to Cash - Account Reconciliations Designation: Order to Cash Operations Associate Qualifications:Any Graduation Years of Experience:1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Accounts Receivable Helpdesk Analyst will be required to review, analyze, and respond to inquiries received from suppliers and client requester. Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a companys financial health and operational efficiency keyword includes :- ("Order to Cash","Cash App","Collection & Dispute",Billing, "Deduction") A type of general ledger account which contains a summary of sub-ledger accounts. Because the reconciliation account only provides a summary, no transactions are directly posted to the account. What are we looking for? Excellent communication and interpersonal skills, with the ability to interact with customers in a professional and friendly manner. Strong problem-solving and analytical skills, with the ability to resolve complex customer issues. Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail. Strong time management skills, with the ability to prioritize and manage multiple customer inquiries simultaneously. Ability to work collaboratively in a team environment. Strong organizational and follow-up skills, with the ability to maintain accurate records Respond to customer inquiries via phone, email, and chat in a timely and professional manner ensuring a positive customer experience. Adherence to clients policies and procedures Document customer interactions and resolutions in our database for future reference. Escalate customer issues to the appropriate internal departments when necessary. Follow up with customers to ensure that their issues have been resolved to their satisfaction. Identify and address any recurring issues or trends that may indicate a need for improvement in our products or services. Participate in training and development programs to improve knowledge and skills. Contribute to the development of customer support processes and procedures to ensure efficiency and effectiveness. Work closely with other team members to ensure a cohesive and consistent approach to customer support. Bachelor s degree preferred. 1-2 years of experience in customer support or a related field. Minimum of 1 year experience with Microsoft Office Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts

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